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For two Delta customers making a flight connection in Minneapolis, an urgent phone call from a non-descript phone number set in motion a life-saving series of events—with Delta employees helping to orchestrate every move. SkyClub ambassador Paul Rhodes was the first to greet the husband and wife couple when they ...
July 9, 2019, 1 p.m.
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Dec. 18, 2019, 1 p.m.
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Most people see below wing agents from the plane window loading bags, but there’s a lot more to their jobs than one may think. NBC “Today” show host Carson Daly found that out firsthand when he “interned” with Delta’s New York-JFK below wing team as part of the show’s “Up ...
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DETROIT - While talking to 15 families with children who have chronic or terminal illnesses at a pre-flight meeting, Joni Kowalski, a Delta Airport Customer Service Red Coat, gave memorable instructions on how the passengers could find her at the airport: “Just look for the lady in a pink T-shirt ...