Delta Air Lines has been declared ‘Airline of the Year’ by Global Traveler and secured multiple recognitions within the publication’s 21^st Annual GT Tested Reader Survey Awards. 

 Global Traveler’s advisory board and select group of staff members selected the Airline of the Year based on financial and operational performance, loading and boarding time, safety procedures, onboard menus and brand image. 

The latter survey, highly regarded by the luxury business travel industry, highlights notable hospitality transport, hospitality and loyalty services. The winners were chosen by Global Traveler readers. 

Awards that Delta secured in the GT Tested Reader Survey Awards include:

• Best Airline website (Delta.com)
• Best Airline Lounges (Delta Sky Clubs)
• Best Airline for Domestic First Class
• Best Airline App (Fly Delta)

“We are proud that Delta’s commitment to elevated and premium service has been recognized by Global Traveler,” Dwight James, Senior Vice President — Customer Engagement & Loyalty for Delta Air Lines, and CEO — Delta Vacations, said. “Trust in our brand, operations and our products are what fuel our workforce of over 100,000 to keep climbing.”

Delta’s commitment to excellence from operational reliability and elevated customer experience is evident through its recognition from prominent organizations such as JD Power’s top-ranked airline for First/Business and Premium Economy Passenger Satisfaction, securing Business Travel News’ top carrier for business travelers title for the fourteenth year in a row and being named America’s most on-time airline for the third year in a row by Cirium. 

Award selection criteria

Open-ended ballots were distributed in Global Traveler magazine subscriptions, online, direct mail and email from Dec. 13, 2023 – Aug. 31, 2024.  Ballots sent back with less than 50 percent of the fields completed were then disqualified. An outside accounting firm, Citrin Cooperman LLP, tabulated the results. Employees of the magazine and members of the travel industry were barred from participation.