USA TODAY 10Best Readers’ Choice Awards announced their list of best airlines, airline amenities and airports of 2021 – naming Delta the best airline for American travelers, the Delta Sky Club at John F. Kennedy International Airport in New York as the best airport lounge and Delta flight attendants as the best cabin crew.
“Delta ranks among the most highly rated U.S.-based carriers due to its on-time record (83 percent of flights arrived within 15 minutes of their scheduled time in early 2019), extensive routes, robust frequent flyer program and excellent lounges at airports across America. Even smaller planes have seat-back TVs to keep passengers entertained on their journey,” stated USA TODAY.
Nominees in all categories are chosen editorially by a panel of experts. Once the nominees were selected, readers could vote once per category, per day for four weeks. The winners indicate which airlines, airline amenities and airports make getting to your destination a pleasure rather than a pain.
“Delta people are the best customer service professionals in the industry, so seeing our flight attendants recognized for the service excellence they provide on board is a proud moment – especially considering all they’ve supported this year in response to the pandemic,” said Allison Ausband, S.V.P. – In-Flight Service. “Our people truly elevate the experience for our customers and deliver unparalleled service by always taking the time to listen, empathize and respond. Congratulations, and thank you to the best flight attendants in the sky.”
The Delta Sky Club at New York-JFK features a Sky Deck overlooking Terminal 4, free WiFi, fresh food, premium drinks and more. During the ongoing pandemic, guests can expect to see a new standard of Club cleanliness that includes the same Delta CareStandard practices found throughout the airport and onboard aircraft. This includes but is not limited to: individually packaged fresh food options; plexiglass partitions at check-in, at the bar and between seating areas; limited capacity and blocked seats to promote more space; and enhanced cleaning measures. Learn more on delta.com.
In September 2020, the airline opened its newest and largest Delta Sky Club as a part of Salt Lake City International Airport’s newly opened terminal. Delta's support of the new Salt Lake City Airport build is part of the airline’s ongoing strategy to modernize our hub infrastructure and customer experience by investing more than $12B in airport projects.