Winter Storm Blair is moving eastward, bringing heavy snowfall and ice to cities across the Central Plains, Ohio Valley and mid-Atlantic. Delta expects these conditions to affect airports in the D.C. Metro area and other parts of the East Coast on Monday, Jan. 6. 

The safety of Delta people and customers is of the utmost importance as we manage flight delays, cancellations and the resumption of service when conditions allow. 

Customer care

Delta has issued a travel waiver for certain cities across the Central U.S., offering customers with existing bookings additional flexibility to change or cancel their flights ahead of the storm. As always, if a flight is canceled or a delay causes a misconnect, Delta will work to rebook customers on the next available itinerary.  

• Delta encourages customers to watch their flight status closely on delta.com or the Fly Delta app. 
• Delta’s Operations and Customer Center (OCC) works to give customers as much notice as possible about changes to their flights. 
• Customers can also have updates sent directly to their mobile device or by email. 

Flight disruption rebooking and refund eligibility 

Customers have options if their flight is significantly delayed or canceled for any reason. Customers experiencing a significantly delayed or canceled flight can also review flight options and rebook their itinerary on the Fly Delta app or My Trips on delta.com. In addition, customers traveling on a U.S. domestic itinerary who experience a flight delay of three hours or more and choose not to fly—either on the original delayed flight or on a rebooked itinerary—are entitled to receive a full refund for the unflown portion of their ticket (including any ancillary fees paid or checked baggage charges). The same refund eligibility applies if a customer experiences a flight delay of six hours or more on an international itinerary and chooses not to fly.  

 If a flight is cancelled and the customer chooses not to fly on their rebooked itinerary, Delta will initiate a full, automatic refund back to the original form of payment of the unflown portion of the ticket, following a 24-hour waiting period. 

Customers who experience a cancellation and are not automatically rebooked should promptly contact Delta either at the airport or by reaching out to our Reservations team by phone or the Message Us option via the Fly Delta app, so we can explore alternative flight options. Per Department of Transportation automatic refund requirements, Delta will initiate an automatic ticket refund of the unflown portion of the ticket if we are unable to rebook the trip and have not heard from the customer to arrange an alternative flight.   

More information can be found on the Refund and Reimbursement section of delta.com.