Measured in minutes: Helping customers reach the moments that matter most

When a flight was delayed out of Cleveland, Delta teams across Flight Operations, Airport Customer Service, In-Flight Service, OCC, Reservations & Care and TechOps quickly came together with one goal: keep customers moving safely and minimize impacts to their journey. 

Through proactive planning, seamless coordination and rapid execution, a ferry flight from DTW to JFK was diverted to recover the CLE-ATL flight, making up valuable time and helping customers stay on track — including the University of Akron softball team traveling to its first NCAA tournament appearance in program history.

Watch the video to see how Delta people worked together to deliver for customers when it mattered most.