For JFK-based flight attendant Eric Adu, working with Delta Air Lines for the past 16 years is a lifelong dream come true.

Adu’s fascination began when his sister brought home a flyer from an event in his hometown of Accra that read, “Delta is my airline.” Although Adu didn’t know much about Delta, he felt an immediate connection, placing the flyer in his school trunk and carrying it everywhere he went.

“My classmates would ask me what it was about and why I kept it so dear," he recalled. "I didn’t have an answer, but I told them I loved the name and the logo."

After high school, Mr. Adu moved to the United States and held various jobs until he completed the rigorous flight attendant training program in 2008

"I was thrilled, and within six weeks, I learned so much about the airline,” said Adu, who hopes to remain with Delta until his retirement. “Delta has been incredibly good to me. It’s the best company I’ve worked for since moving to America." 

He loves working the JFK-Accra route not only for regular opportunities to spend quality time with family – but to be the Delta Difference for his fellow Ghanaians.

“I love working the JFK-Accra route because I get to help my people,” Adu said. “When I see older passengers with language barriers, speaking in the local language helps them feel comfortable and welcome. Some even share their concerns with me, and I always go the extra mile to help them."

Breast cancer survivors attend a fundraiser with Delta’s Ralph Albus and Eloina Baddoo, and Dr. Beatrice Wiafe-Addai, President of Breast Care International. 

Children of breast cancer survivors perform a dance. 

Groundbreaking ceremony for the King Osei Tutu II Comprehensive Cancer Centre of Excellence. 

Promoting breast cancer awareness and furthering cancer research is a global initiative for Delta having raised more than $28 million for the Breast Cancer Research Foundation. Funding more than 80 research projects, Delta stands united with employees, partners, and customers to make a lasting impact. 

Purpose

Support breast cancer research this October

Learn more about how you can support BCRF this October in flight and beyond. 

Severious Kale-Dery is a senior staff writer at Graphic Communications Group. Delta invited Kale-Dery and four other Ghanaian journalists to tour the airline’s headquarters in Atlanta, complete with in-flight amenities and service in the Delta One cabin on their journey – with exclusive VIP Select service. The journalists’ trip was fully paid for by Delta.

When the day came to board my flight at terminal three of Kotoka International Airport in Accra, Ghana, for my flight to New York-JFK, I knew good things awaited me.

When I arrived at Kotoka, two Delta staffers were at the departure hall to welcome me as a Delta One passenger, with one taking my luggage and the other taking my carry-on. Soon after, we followed the normal check-in and security procedures taken by the 130,000 people who Delta transports from Ghana to the U.S. each year.

Afterwards, I was led to the Sanbra Priority Lounge, exclusively for Delta One customers, where I met some other colleagues. 

After enjoying assorted drinks and food, it was time to board. This time, I experienced Delta One – the airline’s take on business class for long-haul international flights with guest-selected meals, mindful flight attendant service and more.

Learn more about Delta One at delta.com.

Although it was my second time in my numerous travels abroad to have a business-class seat, it came with a particularly elevated experience. My previous travels out of Accra were less pleasant than what I experienced on Delta.

The entertainment was superb with the wide selection of music, movies and sports, including broadcasts of my favorite football team (Manchester City of the English Premier League). When I wasn’t sleeping, the spacious fold-out tray inside the armrest made it easy to be productive on my laptop.

The comfortable lie-flat seat, the constant availability of my favorite red wine (Baron Romero) and the courtesy of the smartly dressed, ever- smiling cabin attendants made the lengthy flight both seamless and memorable.

Ten hours later, we landed in New York. I couldn’t help feeling nostalgic since it was my first time being in the U.S. in over 20 years.

Soon, it was time to board the connecting flight to Atlanta. In less than three hours, we made it to the busiest airport in the world - Hartfield-Jackson Atlanta International Airport.

We arrived the next morning at Delta Headquarters at 8:30 am. 

After some security and protocol checks, we were ushered into the Delta Flight Museum. The former airplane hangar was filled with interesting artifacts of the airline’s past. Within the museum, a conference room in the form of a plane was where we began our first day. 

We then were greeted by various officials representing corporate communications and network planning to learn more about Delta’s commitment to maintaining customer satisfaction. 

We were then escorted to the airline’s Operations Control Center (OCC), the heartbeat of the entire operation. OCC Flight Controller Robert Oberstar briefed us about how Delta has its own meteorology team and uses its own high-tech, proprietary software to make decisions about inclement weather, threatening events and more.

Operations

Behind the scenes with a Delta Air Lines meteorologist

Warren Weston, one of Delta’s lead meteorologists, gives an inside look at every role Delta’s in-house meteorology team plays, from updating the Weather Information Tool and helping flight crews avoid turbulence to forecasting the weather both around major airports and up to 40,000 feet.

After some meetings with teams ranging from specialty sales, reservations and customer care and brand experience, we wrapped our briefing day with a hearty meal from South City Kitchen in Midtown Atlanta.

The next day began bright and early at Delta Technical Operations (affectionately called Delta TechOps), the largest airline maintenance, repair and overhaul (MRO) provider in North America. Along with providing service for its own fleet, it also high-quality service to more than 150 other commercial and private customers around the world.

However, my favorite experience was flying in the simulator and going down the emergency landing slide at the Pilot Training Center. 

Overall, my experience with Delta was fascinating, warm and elevated. 

Delta Air Lines proudly introduced the Airbus A330-900neo on its daily nonstop service from New York-JFK to Accra, effective October 1, 2024. This next-generation aircraft increases Delta’s seat capacity by approximately 30% between Ghana and the United States, while elevating the customer experience with enhanced comfort.  

At the launch event in Accra, Ralph Albus, Delta’s Director of Global Communications, Commercial said: “Customers will enjoy Delta’s state-of-the-art Airbus A330-900neo, offering the latest in premium travel. The accelerated deployment of this new aircraft reflects the strong demand for our product, and we’re excited to offer passengers a premium onboard experience across the Atlantic with Delta’s renowned service.”

Delta’s Airbus A330-900neo will contribute approximately 1,000 additional seats each week between Ghana and the United States while offering travelers a choice of four distinctive cabin experiences: Delta One Suites, Delta Premium Select, Delta Comfort+, and Main Cabin. Additionally, the aircraft boasts increased cargo capacity to meet rising demand.

Delta One Suites feature fully lie-flat seats, luxury bedding, and privacy doors, paired with chef-curated meals and premium beverages. Delta Premium Select offers enhanced comfort with wider seats and additional legroom, while Delta Comfort+ and Main Cabin provide spacious seating, memory-foam cushions, and personalized entertainment with over 1,000 hours of content.

Across all cabins, passengers will enjoy state-of-the-art features including ambient lighting for a restful flight. 

Success in Ghana has been driven by strong partnerships, and Mr. Albus expressed gratitude to Delta’s valued customers, the Ghana Civil Aviation Authority, and the government of Ghana. 

Delta’s launch of the Airbus A330-900neo deepens the connection between Ghana and the United States, delivering additional capacity and world-class service. 

Since beginning her career at Delta Air Lines 17 years ago, Sarah Djabaki Annan, Operations Service Manager (ACC), has retained an enduring appreciation for the U.S.-based airline for many reasons. 

Annan’s introduction to Delta happened while the airline first entered the Ghanaian market in 2006. This provided Annan a unique perspective on the triumphs and challenges Delta faced – all while maintaining a reputation for delivering excellence.

The Accra-based operations manager is proud to be associated with Delta because of its community engagement, particularly its breast cancer awareness and youth development initiatives.

Purpose

Making a difference: Delta supports Walk for a Cure event in Accra, Ghana

Delta has partnered with the BCI since 2016 and has funded vital work to provide breast cancer awareness and screening program in rural areas of Ghana.

“Delta’s Breast Care International (BCI) and Junior Achievement (JA) Africa projects have greatly benefitted women and girls in Ghana,” Annan said. “Also, the youth Innovation Camps offers students experiential learning simulation exercises, helping to solve real-life business situations and preparing them as workforce for the future.”

Annan says she is fascinated by Delta’s constant pursuit of innovation to improve the customer experience.

“Over the years, I have witnessed key changes, including the transition from paper to electronic ticketing and the technological advancement of airports in Ghana and around the world, making the travel experience more seamless.”

Sarah’s current role entails managing people, procedures and processes during all stages of a Delta flight. This includes supervising check-in operations, customer experience and ramp operations. 

Alongside her day-to-day work, Sarah serves in additional roles, including: 

• Learning Records Administrator: Ensures all Delta staff and business partners handling company operations are up to date and in compliance.
• Lead Complaint Resolution Official: Handling issues related to customers with disabilities.

Sarah enjoys traveling, shopping and cooking, and is dedicated to catching up with friends and family over the phone. Her favorite destination is the Bahamas, with Miami, Florida as a close second.

When flying to the U.S., Sarah advises people to always choose Delta because of its top priorities of safety and customers’ needs, offering hospitality from the heart.

As the first U.S. airline to initiate service to Ghana, Delta remains the largest operator in the U.S.-Ghana market, offering year-round daily service from New York-JFK. 

Furthermore, in late October 2024, Delta will upgrade its aircraft serving Ghana to the 281-seat Airbus A330-900neo, adding nearly 1,000 more seats each week, providing 30% more capacity between Ghana and the U.S. The aircraft features four differentiated cabin experiences: Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin.

Delta is reinforcing its No. 1 position as the largest U.S. carrier to Africa this winter by relaunching daily* service to Lagos, Nigeria (LOS), from New York-JFK on Dec. 1. Fleet enhancements in service to Accra, Ghana (ACC), and South Africa are also underway. 

The airline carries more than half a million customers between the U.S. and Africa each year on more than 34 weekly flights. 

“These enhancements reflect our dedication to meeting the evolving needs of our customers,” said Joe Esposito, Delta’s Senior Vice President of Network Planning. “We’re expanding our options for customers to experience the premium service and elevated hospitality they expect from Delta.” 
 
Delta currently operates daily service between Atlanta and Lagos and, with the resumption of daily New York-JFK service, will offer a total of 14 weekly flights to Nigeria in December through the first half of January and 10 weekly flights for the remainder of winter 2024. 

Customers on this flight will have a choice of Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin experiences on the Airbus A330-200. Once on board, customers in Delta One can look forward to an extensive food and beverage program that includes thoughtfully curated menu options, as well as specialty snacks and premium beer, wine and spirits. Customers flying in Delta Premium Select will have more space to relax and stretch out, with a wider seat, deeper recline, an adjustable footrest and leg rest. 

All customers can enjoy a wide selection of in-flight entertainment options – movies, TV series, music, podcasts and more – via Delta Studio. Delta also partners with diverse suppliers worldwide for in-flight products such as artisan-crafted amenity kits and beverages like Thrive Farmers Tea.

Premium upgrades in service to Ghana and South Africa 

As the first U.S. airline to initiate service to Ghana, Delta remains the largest operator in the U.S.-Ghana market, offering year-round daily service from New York-JFK.  

Furthermore, in late October 2024, Delta will upgrade its aircraft serving Ghana to the 281-seat Airbus A330-900neo, adding nearly 1,000 more seats each week, providing 30% more capacity between Ghana and the U.S. The aircraft features four differentiated cabin experiences: Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin.

Delta One Suites feature a sliding door for enhanced privacy, memory-foam mattress and soft bedding made from recycled materials. Delta One customers can also enjoy more beverage options and a seasonal chef-curated four-course meal.   
 
Delta is also upgrading its aircraft from Atlanta to South Africa, where it operates 10 weekly flights year-round to Johannesburg (JNB) and Cape Town (CPT). With the introduction of the higher-premium 35H Airbus A350-900, this upgrade will provide an additional eight Delta One Suite seats, bringing the total to 40, along with improved operational performance. Customers can look forward to these changes for JNB effective Jun. 20 and CPT on Sept. 9.
 
For more information and to book travel, visit delta.com. 

*This route will initially fly daily, shifting to three times per week on Jan. 16, 2025. 

​Delta's support of Breast Care International (BCI) was on full display Saturday as the organization hosted its annual Walk for a Cure in Accra, Ghana. The event has grown to include thousands of participants rallying behind the cause.

Benita Ogbona mother of five children and a five-year survivor of breast cancer was one of the women who was screened at a community outreach program by Breast Care International (BCI) sponsored by Delta. 

"That day changed my life. It saved my life," said Benita Ogbona. Benita from Nungua, in the Great Accra Region of Ghana, had attended one of the events being offered by BCI in her community. A routine check discovered a small lump, and she was able to get the help and treatment she needed.

Delta has partnered with the BCI since 2016 and has funded vital work to provide breast cancer awareness and screening program in rural areas of Ghana. With Delta's support, BCI's education program have reached more than 150,000 people, while of the more than 20,000 people screened, like Ogbona, some 2,000 suspected cases of breast cancer have been identified that may otherwise have been undetected.

"Our involvement with BCI has done a lot to raise awareness and to educate thousands of women and girls, taking out the stigma of breast cancer, particularly in rural communities," said Eloina Baddoo, Delta Sales Manager - Ghana.

"At the center of our campaign is early detection and survivorship," said Dr. Beatrice Addai Wiafe, Founder and President of Breast Care International. "It is vital that families and women afflicted by the life-threatening disease do not rely on herbal concoctions and other unapproved methods of treatment. Those women who find a suspicious lump must contact their nearest health facility for immediate attention."

This year's annual walk saw over 2,000 walkers joining the noble cause. It is Ghana's leading awareness event.