외국의대형국제공항에도착하여길을찾는것은쉽지않은경험일수있습니다. 서울인천국제공항에서는미래형도우미인로봇덕분에델타항공고객이좀더원활한경험을할수있습니다.

이로봇도우미는승객을안내하고운송하며수하물을운반하고음식을배달하기도합니다. 로봇도우미는한국어, 영어, 일본어, 중국어등다양한언어를구사하여최대한많은승객을수용할수있습니다.

에어스타로봇

에어스타로봇은자율주행, 음성인식, 인공지능등최첨단기술이적용된안내자동화도우미입니다. 에어스타로봇에게항공편번호를말하면정확한카운터로안내해드리며, 원하시는경우에스코트까지해드립니다. 기내반입이허용되지않는품목을이해하는데도움이필요하거나특정면세점의위치를알고싶거나정확한탑승구로가는길안내가필요한경우, 에어스타로봇이도와드립니다. 에어스타로봇에는승객을위해기념사진을찍을수있는카메라가장착되어있어이메일이나 SMS 메시지로전송할수도있습니다.

에어포터 로봇

수하물을운반하는에어포터로봇은탑승권을스캔하는면세구역에위치해있습니다. 이로봇은고객을따라다니거나길안내가필요한경우앞장서서안내할수있습니다.

에어라이드 로봇

에어라이드로봇은노약자나장애가있는고객을간단한화면터치로탑승구까지안내하는자율주행차량입니다. 이로봇은면세구역에도있습니다.

에어딜리 로봇

에어딜리로봇은면세구역내음식배달서비스입니다. 탑승구에서대기중인고객은주변좌석이나가이드북에표시된 QR 코드를스캔하여음식점을찾아헤맬필요없이원하는위치로음식과음료를주문할수있습니다.

더많은혁신이다가오고있습니다: 인천국제공항공사는두산로보틱스와함께고객경험향상을위한신기술을연구하고있습니다.

델타항공과대한항공의 조인트벤처파트너십 효과

델타항공과대한항공은인천을통해아시아전역의목적지로매일 2,000명이상의승객을연결합니다. 이는경쟁사의도쿄나리타및하네다허브를통해이지역으로연결되는승객수를합친것보다많은수입니다.

Routes & Destinations

Mapping the skies: How Delta considers where to fly

Two Delta Network Planning team members provide an inside look at some of the decisions that shape where and when customers can fly. 

“델타항공과대한항공은인천을통해매일 2,000명이상의승객을아시아 80개목적지로연결하고있습니다.” 제프무모(Jeff Moomaw) 델타항공 아시아태평양 부사장이말했습니다. “우리는이최고의환승허브를통해지속적으로교통량을늘리고있으며, 원활하고일관된업계최고의고객경험을제공하고있습니다."라고말했습니다.

SLC에서인천국제공항까지 연결성강화

델타항공은 2025년 6월 12일솔트레이크시티국제공항(SLC)에서서울-인천국제공항(ICN)으로향하는최초의직항서비스를시작하며글로벌입지를강화합니다. 이로써델타항공은제휴사인대한항공과함께미국내 14개게이트웨이에서서울로연결되며, 다른태평양횡단조인트벤처와비교했을때 ICN 허브를통해아시아전역에가장광범위한도달범위를제공합니다. 또한이노선은인천에서가장큰장거리외국항공사로서델타항공의입지를더욱공고히하며, 이미아시아전역에서타의추종을불허하는도달범위를더욱강화합니다.

Routes & Destinations

Delta opens a new gateway to Asia with first-ever nonstop route from Salt Lake City to Seoul

Delta is boosting its global footprint with the launch of its first-ever nonstop service from Salt Lake City International Airport (SLC) to Seoul-Incheon International Airport (ICN) on June 12, 2025.

Arriving and wayfinding in a large international airport in a foreign country might be a daunting experience. At Incheon International Airport in Seoul, Delta customers may find the experience smoother thanks to some futuristic helpers: robots.

These robot helpers guide and transport customers, carry their luggage and even deliver food. Robot helpers also speak multiple languages including Korean, English, Japanese and Chinese to accommodate as many customers as possible.

Airstar Robot

The Airstar Robot is a guidance automation assistant with cutting-edge technology -- including autonomous driving, voice recognition and artificial intelligence. If you tell the Airstar robot your flight number, it will direct you to the correct counter and even escort you if you prefer. If you need help understanding what items are not allowed on carry-on luggage, wish to know the locations of certain duty-free shops or need directions to the correct boarding gate, the Airstar Robot has you covered. The Airstar Robot even has a camera to take commemorative photos for customers, which can be sent via email or SMS messages. 

Air Porter Robot

The baggage-carrying Air Porter Robot is located in the duty-free area that scans boarding passes. The robot can follow customers or take the lead if they need directions. 

Air Ride Robot

The Air Ride Robot is a self-driving vehicle that transports customers who are elderly or have disabilities to their correct boarding gates with a simple touch of a screen. The robot is also located in the duty-free zone. 

Air Dilly Robot

The Air Dilly Robot is a food delivery service inside the duty-free area. Customers waiting at a boarding gate can scan the QR codes displayed on nearby seats or guidebooks to order food and drinks to their location – no need to wander in search of a restaurant. 

More innovation is on the way: Incheon International Airport Corporation is working with Doosan Robotics to research new technologies to enhance the customer experience.

Delta and Korean Air’s JV Partnership Impact

Delta and Korean Air connect more than 2,000 customers a day each way through Incheon to destinations across Asia. That's more than our competitors connect to the region through Tokyo Narita and Haneda hubs combined.

Routes & Destinations

Mapping the skies: How Delta considers where to fly

Two Delta Network Planning team members provide an inside look at some of the decisions that shape where and when customers can fly. 

"We continue to grow traffic through this premier connecting hub and offer a seamless, consistent and industry-leading customer experience," said Jeff Moomaw, VP-APAC. 

Increased connectivity from SLC to ICN

Delta is boosting its global footprint with the launch of its first-ever nonstop service from Salt Lake City International Airport (SLC) to Seoul-Incheon International Airport (ICN) on June 12, 2025. With this addition, Delta — together with partner Korean Air— offers access to Seoul from 14 U.S. gateways, providing the most extensive reach across Asia through the ICN hub compared to any other trans-Pacific joint venture. This route also further solidifies Delta’s position as the largest long-haul foreign carrier at Incheon, enhancing its already unmatched reach across Asia.  

Routes & Destinations

Delta opens a new gateway to Asia with first-ever nonstop route from Salt Lake City to Seoul

Delta is boosting its global footprint with the launch of its first-ever nonstop service from Salt Lake City International Airport (SLC) to Seoul-Incheon International Airport (ICN) on June 12, 2025.

Korea’s Incheon International Airport is one of the world’s leading transportation hubs. And as one of the world’s largest airlines, one which has served Korea since 1947, Delta is the only U.S. airline that can be found in Terminal 2 of Incheon International Airport, alongside its partner Korean Air. 

As you await your Delta flight, Terminal 2 offers an abundance of activities and facilities to enhance your pre-flight experience.

T-Luggage Baggage Transportation Service

For travelers who wish to spend their last day in Korea without heavy luggage in tow, Hanjin and T-Luggage’s service stores and delivers your luggage between a subway station in Seoul and Incheon International Airport in both directions. Details about pricing and reservations can be found on the T-luggage website or at the T-luggage desk on the third floor of the Public Area of Terminal 2.

Post Office

If you have something you need to ship, including luggage you want to send ahead, a post office can be utilized at your convenience. For domestic postal services, Hanjin Express can be located inside Terminal 2, and international postal services courtesy of Korea Post can be found in Terminal 1.

Laundry Service

If you need fresh, clean clothes during your travels, laundry services with dry cleaning, coat storage, shoe repair and polish can be found at the Transportation Center at Terminal 2.

Internet Zone

Individuals who need Internet access and do not have a laptop can find Internet Zones complete with PCs and Wi-Fi connectivity. Internet Zones are open 24 hours a day and can be found around the Duty-Free Area at Terminal 2.

Kids Zone

For travelers with kids, multiple kids play zones are available at the Duty-Free Area in Terminal 2. Kids Zones provide a nice, colorful area for children to play in, and a café for parents to unwind.

Unwind Zone

For travelers seeking respite, there are several facilities that will help you relax before your flight. Inside Terminal 2, you can find Relax Zones, Nap Zones, Stretching Rooms and even Shower Rooms. 

Relax Zones provide comfortable chairs with phone chargers, whereas Nap Zones provide beds for passengers to take a short nap in as they await their flight. People looking for some space to do some simple exercises and stretches can help themselves to one of the Stretching Rooms. Shower Rooms are also available for a refreshing spritz after your exercise.

Hotel & Spa

If you have a long layover and are due for even more rest and relaxation, help yourself to massages and self-care at one of the Prana Spas in Terminal 2 or book a room at Capsule Hotel DarakHyu and Walkerhill Transit Hotel. 

Inha University Hospital & Pharmacies

And to better ensure health and safety during the travel experience, Terminal 2 consists of multiple pharmacies and a university hospital. Inha University Hospital operates from 8:30 a.m. to 6 p.m. KST (8:30 a.m. to 3 p.m. KST during weekends and holidays) and can be found in the basement floor West of the Public Area of Terminal 2, and multiple pharmacies can be found in both the Public Area and Duty-Free Area.

델타항공은 12월 6일부터 10일까지 압구정 도산공원에 위치한 브런치카페 칼리프하우스에서 크리스마스 팝업 행사를 운영한다. 이번 팝업은 ‘미국으로 떠나는 홀리데이 어드벤처’라는 테마 아래에 기획되어 공항 카운터를 연상시키는 공간에서 기간 한정 특별 메뉴, 브랜드 포토존 등 다양한 이벤트가 준비되었다. 또, 델타항공 공식 카카오 채널을 통해 럭키드로우 이벤트를 진행한다.

행사 기간동안 칼리프하우스 방문객들은 델타 항공기에 설치된 프리미엄 이코노미석 델타 프리미엄 셀렉트(Delta Premium Select) 좌석을 직접 체험해 보는 등 다양하게 여행 경험을 즐기는 체험존이 곳곳에 마련되어 있다. 델타 프리미엄 셀렉트는 델타항공의 이코노미 클래스를 한 층 업그레이드한 좌석으로, 델타 원 스위트 비즈니스 클래스보다 저렴한 가격에 이코노미석보다는 더 편안한 경험을 제공한다. 럭셔리함과 실용성을 동시에 선사해 보다 안락한 여행을 위한 프리미엄 옵션으로 알려져 있다.

제프 무마우(Jeff Moomaw) 델타항공 아시아태평양 부사장은 “이번 팝업 행사를 통해 많은 분들이 크리스마스 분위기 속에서 델타항공의 프리미엄 이코노미석인 델타 프리미엄 셀렉트를 경험해 보시기 바란다”고 전했다.

델타항공의 2024년 계획 관련해서 무마우 부사장은 “한국 기업들이 미국 조지아주에 더 많이 투자하면서 애틀랜타 직항 노선에 대한 수요가 급증하고 있다. 델타는 이런 니즈에 맞춰 현재 일 1회 운영하는 애틀랜타 노선을 4월부터 주 3회 증편하고, 5월부터는 대한항공 JV로 운항하고 있는 애틀랜타 노선을 포함해 일 3회로 증편될 예정”이라고 밝혔다. “이 외에도 한미 양국 정부와 협력하여 한국발 여행객이 애틀랜타에서 환승 시 수하물 재검사 과정을 생략할 수 있는 시스템을 런칭할 것”이라고 덧붙였다.