Eric Phillips will lead a team focused on enhancing customer interactions with Delta’s digital tools and channels, including developing new and better capabilities on Delta.com and the Fly Delta app.

Delta has been closely engaged with the Port of Seattle on the construction of the International Arrivals Facility since teams broke ground in 2017. With this new facility, international customers arriving at Seattle-Tacoma International Airport will get to experience more comfort and convenience than ever before.

The milestone is an important achievement in our quest to raise the standards for airline cleanliness.

Delta continues to work closely with the U.S. State Department and other groups to help with repatriation missions.

Delta people continue to raise the bar in both operational performance and customer experience. To maintain this momentum, Delta is ensuring it has the right leadership in place, and has recently announced changes to its operations organization. As a result, the following changes will take effect Sept. 1: David Garrison ...

Paul Stender, a Delta Platinum Medallion Member and businessman from Milwaukee, is no stranger to long travel days. With an engagement ring for the love of his life, Lauren, protected in his carry-on bag, Paul set out on a five-flight trip to pop the question — and got a little ...

Delta is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, a $600,000 investment that allows customers to quickly, securely and easily check their own bags. One machine will be equipped to test facial recognition technology to match customers with their passport photos through identification verification ...

When travel enthusiast Ken Nilsen finally achieved Diamond Medallion, Delta’s elite frequent flyer status, he thought of no better way to celebrate than with his girlfriend Tracy Bellman in Paris. Little did Tracy know they would be celebrating more diamonds than just Ken’s SkyMiles status – he popped the question ...

Delta customers requesting wheelchair assistance when traveling now have a hotline to call for immediate support prior to, during and after their trip. “Our customers let us know that they wanted a direct connection for questions about transfers with a wheelchair,” said Bill Lentsch, Senior Vice President – Airport Customer ...

Innovation happens every day at Delta. From automated security lanes to dynamic updates on the Fly Delta mobile app, we’re 80,000 people building a better airline for our customers and employees. For us, innovation means improving the way we fly, work and serve at every airport, every day. It’s not ...

Wesley Rawls had just arrived at the gate area to meet a friend after his shift on Feb. 19 when he felt something uncomfortable in his shoe. As he bent down to remove what he believed to be a rock, the Detroit-based below wing customer service agent heard a loud ...