Delta people continue to raise the bar in both operational performance and customer experience. To maintain this momentum, Delta is ensuring it has the right leadership in place, and has recently announced changes to its operations organization. As a result, the following changes will take effect Sept. 1: David Garrison ...

Paul Stender, a Delta Platinum Medallion Member and businessman from Milwaukee, is no stranger to long travel days. With an engagement ring for the love of his life, Lauren, protected in his carry-on bag, Paul set out on a five-flight trip to pop the question — and got a little ...

Delta is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, a $600,000 investment that allows customers to quickly, securely and easily check their own bags. One machine will be equipped to test facial recognition technology to match customers with their passport photos through identification verification ...

When travel enthusiast Ken Nilsen finally achieved Diamond Medallion, Delta’s elite frequent flyer status, he thought of no better way to celebrate than with his girlfriend Tracy Bellman in Paris. Little did Tracy know they would be celebrating more diamonds than just Ken’s SkyMiles status – he popped the question ...

Delta customers requesting wheelchair assistance when traveling now have a hotline to call for immediate support prior to, during and after their trip. “Our customers let us know that they wanted a direct connection for questions about transfers with a wheelchair,” said Bill Lentsch, Senior Vice President – Airport Customer ...

Innovation happens every day at Delta. From automated security lanes to dynamic updates on the Fly Delta mobile app, we’re 80,000 people building a better airline for our customers and employees. For us, innovation means improving the way we fly, work and serve at every airport, every day. It’s not ...

Wesley Rawls had just arrived at the gate area to meet a friend after his shift on Feb. 19 when he felt something uncomfortable in his shoe. As he bent down to remove what he believed to be a rock, the Detroit-based below wing customer service agent heard a loud ...

Kids from Harvest Hands, a social enterprise non-profit located in Nashville, met with Delta people from Airport Customer Service, TechOps and Community Affairs earlier this week to kick off planning for their dream playground. The playground, the 11th built by Delta in partnership with KaBOOM! and the first in the ...

More than 400 pounds of ingredients and a lot of love were the winning ingredients in a massive pot of hearty Sancocho that delighted 1,130 passengers and celebrated the 172nd anniversary of Dominican Republic’s independence from Haiti last week. Passengers departing from Santo Domingo to Atlanta and New York were ...