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Delta customers traveling with surfboards, bicycles, golf clubs, scuba gear and other large-sized sporting equipment will now be allowed to check them as part of their standard baggage allowance. The airline is eliminating the $150 specialty sports bag fee previously charged for these items, effective for travel worldwide on tickets ...
July 18, 2019, 12 a.m.
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Despite being the best U.S. global carrier in baggage performance, mishandling less than 0.02 percent of bags for every 10,000 customers, Delta continues to strategically invest in tools and technology aimed at supporting the airline's ramp and baggage operation, better equipping employees for success and improving the customer experience. ​ ...
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​It's rare that Delta customers' bags are delayed, but the airline has invested in innovative ways to quickly reunite customers with their luggage, including using the crowdsourced delivery tech company Roadie. Since 2015, Delta has worked with Roadie, an Atlanta-based on-the-way service that connects businesses and people with drivers that ...
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Travel + Leisure magazine spotlighted Delta as the best U.S. airline to care for customers' baggage and ensure it reaches its destination safely and on time. In an analysis of six years of data from the DOT's Mishandled Baggage Report by Luggagehero, a company specializing in affordable luggage storage sites ...
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Delayed bags are a rare occurrence for ­­­­Delta customers thanks to award-winning programs like RFID bag tags. That hasn’t stopped the global carrier from investing in innovative ways to more quickly and conveniently reunite owners with bags that don’t quite make their intended trip. “At best, any delayed bag is ...
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Effective Jan. 15, 2018, Delta and Delta Connection will no longer accept as checked or carry-on luggage so-called "smart bags" or smart luggage with non-removable lithium-ion batteries, due to the potential for the powerful batteries to overheat and pose a fire hazard risk during flight. The safety of Delta's customers ...
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Delta has been recognized as one of the first U.S. carriers to receive the Platinum Certificate for meeting key International Air Transport Association baggage tracking requirements. The certification, under IATA's Baggage Tracking Resolution 753, indicates Delta has put in place enhanced tracking at four key points along every bag's journey ...
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MINNEAPOLIS - Delta today introduced four self-service bag drop machines at Minneapolis-St. Paul International Airport as part of the airline’s commitment to transforming the travel experience with meaningful investments that make travel easy and enjoyable. The $600,000 investment allows customers to quickly, securely and easily check their own bags. One ...
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Delta is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, a $600,000 investment that allows customers to quickly, securely and easily check their own bags. One machine will be equipped to test facial recognition technology to match customers with their passport photos through identification verification ...
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Delta employees drove No. 2 on-time performance in October with 92.2 percent of domestic mainline flights arriving within 14 minutes of scheduled arrival time, according to the U.S. Department of Transportation. Delta was among the 12 mainline and regional carriers tracked by the DOT’s latest Air Travel Consumer Report. Hawaiian ...
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Radio Frequency Identification (RFID) bag tags are already attached to bags everywhere Delta flies, and customers are reaping the benefits. Starting today, customers will now receive live push notifications from critical points along their bag’s journey. A quick note will let a customer know when their bag is successfully loaded ...
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Maps are an integral part of travel but for those taking to the sky with checked bags, being able to see a piece of luggage and its journey through the airport and from one plane to the next has been lacking. That’s changing for Delta customers who now have a ...
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The International Air Transport Association (IATA) this week shared results of a study finding that a global Radio Frequency Identification (RFID) solution could reduce the number of mishandled bags by up to 25 percent by 2022. For Delta customers, this improved baggage performance is already in the works. Currently, Delta ...
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Delta Air Lines believes that driving competition, consumer choice and transparency in airline travel is a win for our customers and is good for business. That is why we have invested in building the nation’s most reliable airline with the best customer service, providing our customers with a fully transparent ...
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In the busiest month of the summer schedule, Delta ranked high in operational metrics among the 13 mainline and regional carriers tracked in the Department of Transportation’s Air Travel Consumer Report covering July, released Tuesday. With a "completion factor" of 99.7 percent in the month—the measure of flights completed as ...