video  |  Purpose
Red Coat Pam Saito was in the middle of her shift at the Honolulu International Airport in July, when a colleague called her over to the ticket check-in counter. An unusual reservation had popped up in the computer — a boarding pass to Nagoya, Japan bearing the first name of ...
Dec. 4, 2019, 9:27 a.m.
article  |  Giving
When Tracy Tutor reached out to Memphis International Airport last year to ask if they had a program to help her 13-year-old son Branson overcome anxiety about flying for the first time, she expected a tour of the airport and perhaps a video to simulate flying. Branson’s family shared that ...
July 15, 2019, 4:55 p.m.
article  |  Customer Experience
Delta customer Wesley S. sent a frantic tweet to Delta at 10 p.m. Nov. 19, after noticing his son Xavier who has autism had lost his beloved monkey stuffed animal on his flight to Nashville from Atlanta. Delta Customer Engagement Center specialist Breanna Ricketts came to the rescue, responding in ...
Nov. 30, 2018, 4:52 p.m.
article  |  Purpose
It's the rare bride who can say with a straight face: "I actually told him I'd rather have Diamond Status than the diamond ring." Airline fanatics and Medallions Bess Wohlner and Jeremy Simons recently pledged their love in a Delta-themed wedding. As the airline has held a significant place in ...
March 12, 2018, 4:44 p.m.
video  |  People & Culture
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March 9, 2016, 11 a.m.