article  |  Airports & Gates
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Delta today launched phase one of a test program designed to enhance the gate experience and streamline the boarding process for customers at T Concourse at Atlanta’s Hartsfield–Jackson International Airport. As part of this three-month pilot project, customers will encounter the following features when traveling through T1, T2 and T3 ...
June 4, 2020, 2:12 p.m.
article  |  Fly Delta App
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It’s 8:03 a.m. You dozed off and missed the in-flight beverage service – you had been looking forward to grabbing a Starbucks onboard. You’re on approach to CVG, an airport you’ve only been to a few times, and wonder, “What are the chances there’s a Starbucks on the way to ...
June 2, 2020, 8:24 p.m.
article  |  Customer Experience
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Read this article in Spanish or Portuguese. We understand it’s vital for customers to keep informed about how we are responding to COVID-19, so we’re offering our latest information on multiple channels. However you prefer to stay updated, we have an option suited to your needs. Stay up-to-date at the ...
April 3, 2020, 11:37 a.m.
article  |  Customer Experience
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As Delta continues its product innovation and strong focus on enhancing the customer experience, Delta Flight Products, the airline’s wholly owned subsidiary which it started in 2016, has set its engineering sights on developing the next generation of in-cabin features. “As Delta continues its fleet-wide enhancements to improve the on-board ...
Sept. 27, 2017, 10:58 a.m.
article  |  Customer Experience
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From an airplane 30,000 feet in the air, a text message pops up on a smart phone on the ground. "Looks like my flight is arriving ahead of schedule," the message reads. "Should be ready for pickup 15 minutes early." Beginning Oct. 1, Delta Air Lines will become the first ...
Sept. 26, 2017, 10:29 p.m.
article  |  Food & Beverage
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Delta is partnering with Tillamook to bring the taste of the Pacific Northwest to customers at 30,000 feet. The farmer-owned, award-winning co-op from Oregon will showcase three of its cheeses — Smoked Medium Cheddar, Pepper Jack and Sharp White Cheddar — in a new co-branded Cheese & Fruit box that ...
Aug. 30, 2017, 10:26 a.m.
article  |  Customer Experience
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Beginning Sept. 1, Delta is refreshing its TUMI amenity kits in the Delta One cabin, featuring a new look and feel that customers can make uniquely their own. Delta’s TUMI hard-case amenity kit, which is based off of the company’s popular 19 Degree collection, will allow customers to monogram a ...
Aug. 23, 2017, 9 a.m.
article  |  Customer Experience
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WASHINGTON — Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport (DCA) allows customers to video chat from the airport with a specialist — a first for U.S. airlines. Five interactive digital screens with individual receivers are now featured at the redesigned Delta Sky Assist so ...
Aug. 22, 2017, 9 a.m.
article  |  Food & Beverage
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Delta recently announced a partnership with Los Angeles Chefs Jon Shook and Vinny Dotolo to bring their renowned cuisine to the skies. To prep for their onboard debut, the culinary duo took the skies Friday to learn more about serving up hand-crafted dishes at 30,000 feet. “It’s amazing to learn ...
July 20, 2017, 1:17 p.m.
article  |  Customer Experience
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Delta invited New Yorkers to “LSTN up to get down” on Tuesday as the airline hosted the first-ever in-flight silent disco at 30,000 feet. DJ’d by Roots band member Questlove and emceed by renowned hip-hop music producer Yameen Allworld, the on-board party was in celebration of Delta’s partnership with LSTN ...
July 19, 2017, 10:50 a.m.
article  |  Customer Experience
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The addition of CLEAR biometric screening lanes at Salt Lake City International Airport means 23 of the busiest airports where Delta flies now feature CLEAR service. “Delta is constantly looking for ways to improve the customer experience from the time you arrive at the airport all the way through the ...
July 13, 2017, 11 a.m.
article  |  Customer Experience
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Delta installed its 500th aircraft with seat-back entertainment this month, allowing more customers than ever to experience free in-flight entertainment on Delta Studio. “Delta offers customers more aircraft with seatback entertainment than any airline in the world,” said Tim Mapes, Delta’s Senior Vice President and Chief Marketing Officer. “Providing customers ...
July 12, 2017, 11:04 a.m.
video  |  Customer Experience
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Delta has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta. The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or ...
June 28, 2017, 11 a.m.
article  |  Food & Beverage
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Delta is tripling choices for customers on its 12 domestic coast-to-coast routes that offer free meals in the Main Cabin as part of the airline’s focus on offering continuous refreshes and more options for travelers. Delta will increase the variety of complimentary meal options by offering distinct breakfast, lunch and ...
June 22, 2017, 10 a.m.
video  |  Travel Well
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Delta began selling its Delta One suites and Delta Premium Select fare on June 17. The new Delta Premium Select cabin and the Delta One suite product enhancement will debut on Delta’s first Airbus A350, due to enter service in fall 2017 with its first flight taking place on Oct ...
June 19, 2017, 9:30 a.m.