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As a part of Salt Lake City International Airport’s newly opened terminal, the newest and largest Delta Sky Club will welcome its first guests today. Boasting more than 28,000 square feet of luxurious lounge space and thoughtfully designed details, the new Club spotlights the area’s glorious mountainous landscape and offers ...
Sept. 15, 2020, 8 a.m.
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Delta Air Lines and Los Angeles World Airports (LAWA) have formally kicked off the Delta Sky Way at LAX project — Delta's $1.86 billion plan to modernize, upgrade and connect Terminals 2, 3, and the Tom Bradley International Terminal (Terminal B). Construction is expected to begin this fall. The project ...
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On Jan. 18, Delta Air Lines began operating out of a brand-new, world-class terminal at Incheon International Airport (ICN), the primary international gateway for Seoul, South Korea’s capital. The new 1,260,000 square-foot Terminal 2, designed to handle more than 18 million customers per year, will be used by Delta, Korean ...
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SEATTLE — Delta and Microsoft are teaming up to bring a new experiential space to Seattle-Tacoma International Airport that will give guests the opportunity to connect and engage with Microsoft products and technologies. Launched on Sept. 12, "Delta Sky Club, Built on Microsoft Technologies" is located in the Delta Sky ...
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WASHINGTON — Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport (DCA) allows customers to video chat from the airport with a specialist — a first for U.S. airlines. Five interactive digital screens with individual receivers are now featured at the redesigned Delta Sky Assist so ...
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Delta today launched phase one of a test program designed to enhance the gate experience and streamline the boarding process for customers at T Concourse at Atlanta’s Hartsfield–Jackson International Airport. As part of this three-month pilot project, customers will encounter the following features when traveling through T1, T2 and T3 ...
June 4, 2020, 2 p.m.
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The addition of CLEAR biometric screening lanes at Salt Lake City International Airport means 23 of the busiest airports where Delta flies now feature CLEAR service. “Delta is constantly looking for ways to improve the customer experience from the time you arrive at the airport all the way through the ...
July 13, 2017, 11 a.m.
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Delta has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta. The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or ...
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When severe weather or other events disrupt operations, Delta may issue a travel waiver to give customers the chance to take alternate flights without paying a change fee. And to make it easier for customers to know when a waiver is available, Delta has rolled out a new process to ...
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WASHINGTON — Imagine going from checking bags, into the Delta Sky Club and on to the aircraft without ever producing a boarding pass or printed ID. Soon, Delta SkyMiles Members enrolled in CLEAR traversing Ronald Reagan Washington National Airport (DCA) will find out exactly what that’s like. Delta’s biometric boarding ...
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Customers traveling through B Concourse at Atlanta’s Hartsfield–Jackson International Airport today will notice a more streamlined boarding process at five Delta departure gates. The latest upgrade to the boarding process features branded pillars to create four parallel lanes, keeping customers out of the walkway and providing a separate queuing area ...
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On the heels of Delta’s recent expansion at Raleigh-Durham International Airport, the airline is unveiling two additional lounge renovations at EWR and MSP. Members and guests traveling from the Garden State can now enjoy an upgraded Delta Sky Club experience at Newark Liberty International Airport (EWR), complete with a brand ...
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It’s 8:03 a.m. You dozed off and missed the in-flight beverage service – you had been looking forward to grabbing a Starbucks onboard. You’re on approach to CVG, an airport you’ve only been to a few times, and wonder, “What are the chances there’s a Starbucks on the way to ...
June 2, 2020, 8 p.m.
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Radio Frequency Identification (RFID) bag tags are already attached to bags everywhere Delta flies, and customers are reaping the benefits. Starting today, customers will now receive live push notifications from critical points along their bag’s journey. A quick note will let a customer know when their bag is successfully loaded ...
June 2, 2020, 8 p.m.
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Delta is deploying Radio Frequency Identification (RFID) baggage tracking technology, a first for U.S. carriers, providing customers with improved real-time tracking of luggage throughout the travel experience. This move marks a historic shift for Delta and the 120 million bags it handles annually. RFID will replace barcode hand scanning – ...