Erik Snell

An update for Delta customers from Chief Customer Experience Officer Erik Snell

In a letter to SkyMiles Members today, Erik Snell, Delta's Chief Customer Experience Officer, said Delta is ready to welcome travelers this holiday and beyond. Read the full letter below about Delta’s operations heading into Thanksgiving travel.

Nov 15, 2025

Operations, Erik Snell

Leader bio

Erik Snell, Chief Customer Experience Officer

Erik Snell is Chief Customer Experience Officer for Delta Air Lines. Erik oversees the end-to-end customer experience and the 60,000 team members who deliver those experiences.

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