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​​For the fourth consecutive year, Delta Air Lines Premium Sales and Service has achieved the J.D. Power Certified Contact Center distinction within the Live Phone channel. "J.D. Power is one of the leading customer satisfaction research firms in the country and their distinguished Certified Contact Center program validates what our ...
Oct. 6, 2017, 1 p.m.
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Delta Air Lines’ Premium Sales and Service Customer Engagement Centers have been recognized for customer satisfaction excellence by the J.D. Power Certified Contact Center Program in the live phone channel for the third year in a row. Delta is the first airline to ever achieve J.D. Power Contact Center Certification ...
Oct. 31, 2016, 1 p.m.
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Delta placed second in the 2016 J.D. Power North America Airline Satisfaction Study. Delta scored 725 in the traditional carrier segment, a 16-point boost over its final score last year. “This year’s J.D. Power results prove that Delta’s focus on brand and people, all while running a complex, world-class operation ...
May 11, 2016, 9 a.m.
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For the second year in a row, Delta’s Reservations Premium Sales and Service teams have been recognized for customer service excellence by the J.D. Power Certified Contact Center ProgramSM. The certification signifies that Delta’s Premium Sales and Service teams, which provide assistance to customers including SkyMiles Diamond, Platinum and Gold ...
Oct. 8, 2015, 9 a.m.