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Delta’s specialists exemplify the Delta Difference as the caring voice of the airline to customers in this uncertain, stressful time.
March 20, 2020, 4 p.m.
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The Disney Cross Country Classic was just a day away and New Jersey’s Ocean City High School team was feeling confident as they walked into Philadelphia International Airport. They had put in the countless hours and miles needed to compete in their division’s highest level, but suddenly they faced an ...
Oct. 22, 2019, 12 a.m.
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Wilmarie Ramos Cotto, Global Ticket Support Specialist, took the world behind-the-scenes at Delta's Customer Engagement Center in Tampa. Not only that, she allowed Delta's Instagram followers to ask her questions in real-time using the platform's new questions sticker for Instagram Stories, which were then answered publicly in a subsequent post ...
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WASHINGTON — Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport (DCA) allows customers to video chat from the airport with a specialist — a first for U.S. airlines. Five interactive digital screens with individual receivers are now featured at the redesigned Delta Sky Assist so ...
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This is one of an occasional series on Delta’s veterans, who make up more than 10,000 members of the airline’s workforce of 80,000. Joining the U.S. Army at 18, Vanessa Moreno found herself thriving in an environment that rewarded determination and going the extra mile. When she decided to join ...
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Delta’s Reservation Sales and Customer Care team went above and beyond to ensure a customer and his six-year-old grandson, Zayne, had a memorable travel experience by making Zayne a “Diamond for a Day.” In a new video, customer Jeff M. explains that he reached out to Beverly, a Cincinnati-based Reservation ...
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Delta on Tuesday submitted a letter to the House Energy and Commerce Committee’s Subcommittee on Commerce, Manufacturing, and Trade to comment on H.R. 4526 – the Stop Online Booking Scams Act of 2016. The Bill seeks to protect consumers from deceptive marketing practices in the hotel industry. In its letter ...
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Delta has taken legal action to stop fraudulent activity by four New Jersey-connected businesses misrepresenting themselves as Delta, including charging customers fictitious fees to process ticket changes and cancellations, as well as committing bereavement and emergency fare fraud. Delta this week filed a lawsuit against the companies and requested a ...
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Delta Air Lines will no longer charge a fee for customers who purchase their tickets over the phone through Reservation Sales or in person at airports and other ticket office locations*. “It is much simpler for our customers to not have to worry if they will pay a fee for ...
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Delta Air Lines is integrating @DeltaAssist customer support into its primary @Delta Twitter handle to offer customers a seamless experience when communicating with the airline’s team of more than 40 social media specialists. “We are committed to listening, caring and connecting with our customers 24 hours a day, seven days ...
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Reservation Sales, Customer Care and Delta Sales Support (DSS) teams received multiple honors at the 2016 Stevie Awards for Sales and Customer Service event held recently in Las Vegas. The Stevie Awards for Sales and Customer Service recognize the achievements of contact center, customer service, business development and sales professionals ...
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Delta has launched the latest enhancements to its automated rebooking system to improve the customer experience during flight cancellations and delays. The first phase of the project gives customers who have the Fly Delta app on their mobile devices or who rebook online at delta.com a wider array of options ...