Reservation Sales

'Delta loves their people': A Res & Care agent reflects on his 27-year career in travel

In the latest installment of her series featuring the remarkable people who make Delta a great place to work, E.V.P. and Chief People Officer Allison Ausband sits down with Reservations & Care specialist Arron Harrell to talk about his journey with Delta.

Aug 6, 2026

Reservation Sales, Allison Ausband

© 2026 Delta Air Lines, Inc.

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According to Sonya Canter, IRC Customer Engagement Center Manager, the program has been very successful for both the apprentices and Delta.

IRC High School Apprenticeship Program

Some of the apprentices have family ties to Delta, like Madison, whose grandmother Nettie has been with Delta for 25 years.

IRC High School Apprenticeship Program

In the small town of Chisholm, Minnesota, Delta's Iron Range Reservation Sales & Customer Care Customer Engagement Center (IRC) created the IRC High School Apprenticeship Program – the first of its kind across Delta.

IRC High School Apprenticeship Program

In the small town of Chisholm, Minnesota, Delta's Iron Range Res & Care Customer Engagement Center (IRC) created the IRC High School Apprenticeship Program – the first of its kind across Delta.

IRC High School Apprenticeship Program