Delta ACS team awaits ‘magic’ from behind door of DL9994

How do you bring a 400,000-pound jet — and the World War II veterans on board — into an airport built for small aircraft? At Deauville-Normandie Airport, Delta’s Airport Customer Service and TechOps teams turn that challenge into a seamless reality, building a temporary operation from the ground up to support the Normandy Legacy Flight.

From recreating a full check-in experience in a nearby hotel to coordinating every operational, safety and regulatory detail with local partners, weeks of preparation lead to one defining moment: when the aircraft door opens and nearly 30 WWII veterans step out to a cheering crowd of hundreds of well-wishers. It’s a powerful blend of precision, teamwork and emotion — where every detail is designed to deliver not just a smooth operation, but a meaningful, unforgettable welcome.

Discover what it takes to make the Normandy Legacy Flight operation a success and the personal ties this flight has for Delta’s head of operations in Europe, Middle East, Africa and India.