The prestigious awards – held annually in London – are voted by business travelers themselves. Delta's recent product innovations were cited as reasons for the win, including flying A330 aircraft on key routes, the pre-select meal program and facial recognition technology.
"Winning this award demonstrates that we continue to deliver services that customers value, and there's more to come with retrofitted 767-400s flying from London later this year," said Shane Spyak, Staff Vice President — Sales and JV Integration, Europe, Middle East, Africa and India. "Our hard work in delivering industry-leading reliability and outstanding products – while giving back to a number of community projects – has not only improved NPS scores, it's gained and retained a solid customer base for Delta in the U.K."
Delta partner, Virgin Atlantic, was named "Best Premium Economy Class" at the awards.
Over the past two years, Delta has won several top accolades in the U.K., including: "Best Long Haul Airline" at the 2019 Business Travel Awards; "Best Airline to North America" at the 2018 Selling Travel Agents' Choice Awards; and TTG "Airline of the Year" 2018.