In recognizing Delta ahead of its peers, corporate travel professionals cited the airline’s response to evolving customer needs and an unwavering commitment to consistent communication
DELTA NEWS ON THE GO. Subscribe and follow.
  • Delta ranked No. 1 in the annual Business Travel News Airline Survey for the 12th year in a row
  • Delta led in nearly every survey category, with an overall score increase compared to 2019  

Corporate travel professionals have rated Delta No. 1 in the annual Business Travel News Airline Survey for the 12th year in a row, citing the airline’s response to evolving customer needs as well as their unwavering commitment to consistently communicate with their travelers and business partners.

"We’ll never stop investing in our people, service, network, fleet and infrastructure to deliver the seamless travel experiences we know our customers expect and deserve,” said Steve Sear, E.V.P. – Global Sales and Distribution. “We're humbled to be recognized once more with this esteemed honor. It goes without saying, but this recognition would not be possible without the loyalty and support of our incredible corporate customers and partners, and of course, our world-class Delta team.”

Business Travel News is the leading global source of business travel information and intelligence, reaching more than 44,000 corporate customers who are responsible for setting travel policy, managing, and buying business travel/meetings for their companies.

The annual survey asks corporate travel professionals to rank airlines on a variety of attributes, including customer service and the overall Sales relationship, distribution, network and products and services. Delta led in nearly every category, increasing its overall score comparative to 2019.

Among the valued actions Delta undertook in 2022:  

  • Launching Delta Business, a robust set of business travel tools, products and services under one, all-encompassing travel solution.
  • Accelerating hiring across the operation, bringing on more than 15,000 people since the beginning of 2021, including a record number of Reservations and Care specialists, pilots, flight attendants, aircraft maintenance technicians and more.
  • Returning operational reliability to a 99%+ completion factor* through meaningful and significant steps, such as right-sizing the airline’s schedule, adding buffer time in crew scheduling, increasing boarding time and focusing on hiring and training Delta’s workforce.
  • Building back our global network in a strategic and measured way with a focus on corporate needs, while simultaneously adding service to brand-new destinations like Cape Town, Geneva and Stuttgart.
  • Implementing innovative technology along the customer journey, revealing the world’s first-ever PARALLEL REALITY™ experience at Detroit Metropolitan Airport and continuing to roll out digital identity technology at U.S. hubs.
  • Unveiling two brand-new terminals at New York’s LaGuardia and LAX - multi-year infrastructure projects that represent the airline’s decade-long, $12 billion investment to transform the travel experience on the ground and in the air.
    • The airline also opened or expanded six Delta Sky Clubs this year, including opening the first Sky Club at Tokyo’s Haneda Airport – the only club there operated by a U.S. airline.
  • Bringing on new fleet such as the A321neo, the experience-rich, fuel-efficient narrowbody jet that reinforces the company's position as an industry leader in environmental sustainability.
  • Continuing to bring small, diverse food and beverage brands onboard, as well as plant-based food options and mindful entertainment to travel well.
  • Ensuring corporate customers remained well-informed, providing frequent and transparent communication as well as swift problem resolution.

“Our sales mission of ‘Listen. Act. Listen’ has always been central to our business model, and it was essential that we continued to emulate it day in and out as the industry rebuilt this year,” said Bob Somers, S.V.P. – Global Sales. “No matter the challenges, Delta people will keep striving to support the business travel needs of our customers and earn their loyalty, to be better for them today, tomorrow, and beyond. And to the Delta teams across the globe, we can’t thank you enough for delivering the Delta Difference every single day.”

Delta is proud to be America's most-awarded airline, consistently recognized for excellence in everything from passenger experience to customer service, operational performance to workplace culture. This year, Delta has received top honors from Forbes, Fortune, Wall Street Journal and Conde Nast Traveler, to name a few.

*Based on Delta mainline completion factor for September, October and November to date.

2022 BTN annual survey graphic.
Related Topics: