Hurricane Helene made landfall overnight as a Category 4 hurricane along the Florida Big Bend region and then moved north through Georgia. As always, the safety of Delta’s people and customers remains paramount. 

Delta's hub operations at Hartsfield-Jackson Atlanta International Airport (ATL) are moving this morning. Conditions are expected to improve throughout the day, including winds.

As Delta teams continue to work with other affected airports in the Southeast to determine operational abilities, additional flights could be delayed or canceled (this includes schedule adjustments for TLH, TPA, SAV, AGS, TYS, CAE, VLD and GSP). 

A travel waiver has been issued for customers traveling to or from several airports impacted by Helene.

Delta encourages customers to watch their flight status closely on delta.com or the Fly Delta app. Delta’s Operations and Customer Center (OCC) works to give customers as much notice as possible about changes to their flights. Customers can also have updates sent directly to their mobile device or by email.

Hurricane Helene is expected to impact Delta’s operation Thursday and Friday in the Southeastern U.S. as the storm makes landfall and tracks northward. The safety of Delta’s people and customers are of paramount concern for the airline as it considers flight delays, cancellations and the resumption of service when the storm passes, in coordination with local officials.

Helene is expected to impact Delta’s hub at Hartsfield-Jackson Atlanta International Airport (ATL) as the storm moves north, potentially bringing tropical storm conditions to the Atlanta area. A travel waiver has been issued for customers traveling to or from several airports impacted by Helene, including ATL.

Delta suspended operations at airports that closed in advance of Helene’s arrival in coordination local officials. Additional flights could be delayed or canceled because of winds and other conditions caused by Hurricane Helene. 

Delta encourages customers to watch their flight status closely on delta.com or the Fly Delta app. Delta’s Operations and Customer Center (OCC) works to give customers as much notice as possible about changes to their flights. Customers can also have updates sent directly to their mobile device or by email. 

Delta anticipates possible changes to Friday morning’s scheduled operations at ATL as weather conditions (primarily winds) affect the airport early in the day. Delays and some cancellations may be necessary to safely serve our customers after peak weather concerns have passed by midday Friday.

Editor's note: The following update was shared internally with all Delta employees on Tuesday, July 23:

The past few days have been extraordinarily difficult across Delta following the CrowdStrike outage on Friday morning. The efforts of Delta people have been nothing short of heroic and we’re moving firmly in the right direction. 

“Teams are working around the clock to reposition planes and people to where they need to be so we can return to normal operations by the end of the week,” said John Laughter, Chief of Operations and President, Delta TechOps. “We’re seeing solid day-over-day progress across operating metrics that the entire team should be proud of.”

Some highlights of the team’s efforts to return the Delta operation to normal include: 

• Mainline cancellations are trending downward with 50% fewer cancels day over day.  
• Atlanta flight volumes continue to return to scale; we’re operating 43% more throughput than yesterday. 
• Open trips for pilots started today down nearly 50% day over day; both pilot and flight attendant open time levels are starting to return to normal.
• Our crew tracking system queue that builds trip rotations contained a backlog of issues that is down 75% in the last 36 hours, and well on its way to normal. 
• We’re making progress working through misplaced bags and leveraging our delivery partners to reunite customers with their belongings.

“With our collective focus, we will continue this momentum to be in good shape ahead of the busy weekend,” Laughter said.

Across the operation, Delta people on the ground, in the air and behind the scenes are working tirelessly to care for customers and each other. Through it all, we’re encouraged by the countless compliments we’re receiving from customers who are grateful for the level of care Delta people continue to deliver, even during this challenging time. Thanks to the 1,500 volunteers who’ve stepped up to support our teams through Behind the Wings shifts across the system. 

“We know this hasn’t been easy. We have every confidence that Delta will quickly reclaim its position as the industry-leading, on-time machine that our customers have come to expect from us,” said Allison Ausband, Chief Customer Experience Officer. “In the meantime, keep supporting each other and our customers, and we’ll continue to keep you informed every step of the way.”

Delta continued its operational recovery Sunday following an outside vendor technology issue that prompted the airline and many others to pause flying for several hours on Friday.

Delta is communicating directly with significantly impacted customers via email Sunday offering an acknowledgement of the disruption, an apology and the issuance of SkyMiles Program miles or a travel voucher. Guidance for submitting eligible unexpected expenses due to the disruption for reimbursement was included in that email.

Across the operation, Delta teams in airports, on board flights, on phones and in messaging channels were working tirelessly to care for customers as the airline worked to put flight crews and aircraft back in position following the disruption.

We’re sorry for this inconvenience – canceling a flight is always our last resort and isn’t taken lightly. Delta takes seriously the trust placed in us to deliver the reliability and experiences customers have come to know and expect from us. That’s why we’re working to make it right for our customers, starting with these steps:

• Extending a travel waiver. Delta extended a travel waiver for all customers with travel booked from July 19-21. The waiver offers customers the ability to make a one-time change to their itinerary. The fare difference for customers will be waived when rebooked travel occurs on or before July 26, in the same cabin of service as originally booked. Customers are encouraged to manage changes to their travel via delta.com or the Fly Delta app.

• Reaching out to customers about cancellations and re-booking options. Delta is notifying customers about delays and cancellations in their itinerary via the Fly Delta app and text message, and offering re-booking options that can be managed online.

  While customers can monitor and manage their itineraries on Delta.com or on the Fly Delta app, these online tools have been inundated with traffic, causing intermittent performance challenges. Delta teams are working to stabilize those tools. Also note that our ability to respond to service messages on social media platforms such as X are limited.

• Issuing SkyMiles Program miles or a travel voucher in an amount based on the customer’s affected travels.
• Covering eligible expenses resulting from to this flight disruption, including providing: 
  • Meal vouchers, hotel accommodations where available and ground transportation are being provided to impacted customers.
  • Reimbursement of eligible expenses. Customers who have incurred hotel, meal or ground transportation expenses while in transit during this operational disruption may submit eligible expenses for reimbursement.*
• Right to Request a Refund. Customers whose travel has been disrupted due to a canceled or significantly delayed flight may choose to cancel their travel and receive an eCredit for the unflown portion of the trip, or may instead request a refund at delta.com/refund.

*Delta does not reimburse prepaid expenses, including but not limited to hotel reservations at the customer’s destination, vacation experiences, lost wages, concerts or other tickets.

LATEST UPDATES | July 19-21, 2024 operation

Delta is continuing its operational recovery Saturday following an outside vendor technology issue that prompted the airline and many others to pause flying for several hours on Friday.

Across the operation, Delta teams in airports, on board flights, on the phones and in messaging are working tirelessly to care for customers as the airline works to put flight crews and aircraft back in position following the disruption.

As of 10 a.m. EDT, more than 600 Delta and Delta Connection flights were canceled Saturday — mostly in the morning and early afternoon. Additional cancelations are expected as some of Delta’s technology continues to recover from Friday morning’s vendor-caused issue. 

Delta is notifying customers about delays and cancelations in their itinerary via the Fly Delta app and text message, and offering re-booking options that can be managed online. Customers are encouraged to check delta.com or the Fly Delta app for the latest information about their itinerary.

A travel waiver, which offers customers the ability to make a one-time change to their itinerary, is still in effect for those with travel booked on Saturday, July 20. The fare difference for customers will be waived when rebooked travel occurs on or before July 25, in the same cabin of service as originally booked. Customers are encouraged to manage changes to their travel via delta.com or the Fly Delta app.

We apologize to those customers who have had their travel plans disrupted as a result of this technology issue. Canceling a flight is always our last resort. That’s why Delta people are working around the clock to get customers where they need to be. Unexpected disruptions like these are difficult and do not reflect the operational reliability and experiences customers have come to know and expect from us.

We will continue to offer meal vouchers and hotel accommodations where available for customers whose flights are significantly delayed or canceled Saturday. 

LATEST UPDATES | July 19-20, 2024 operation

LATEST UPDATES | July 19, 2024 operation

Delta has resumed some flight departures after a vendor technology issue impacted several airlines and businesses around the world. That issue necessitated a pause in Delta’s global flight schedule this morning while it was addressed.

Additional delays and cancellations are expected Friday.

Delta has issued a travel waiver for all customers who have booked flights departing Friday, July 19. It allows customers to manage their own travel changes via delta.com and the Fly Delta app. 

The fare difference for customers will be waived when rebooked travel occurs on or before July 24, in the same cabin of service as originally booked. If travel is rebooked after July 24, any difference in fare between the original ticket and the new ticket will be collected at the time of booking.

Customers can monitor and manage their itineraries on Delta.com or on the Fly Delta app.

LATEST UPDATES | July 19, 2024 operation

Delta has paused its global flight schedule this morning due to a vendor technology issue that is impacting several airlines and businesses around the world. We are working to resolve the issue as quickly as possible to resume operations.

Customers with flights scheduled for Friday should continue checking their flight status via the Fly Delta app and Delta.com. 

We are also working to issue a travel waiver this morning that will allow customers scheduled to travel Friday, July 19, to manage changes to their itinerary via Delta.com or the Fly Delta app. 

We apologize for the inconvenience as our teams continue work to resolve the issue.

LATEST UPDATES | July 19, 2024 operation

All Delta flights are paused as we work through a vendor technology issue.

Any customers whose flights are impacted will be notified by Delta via the Fly Delta app and text message. Customers should use the Fly Delta app for updates. 

We apologize for the inconvenience as our teams work through this issue. 

Reports indicated that other airlines may also be impacted.

LATEST UPDATES | July 19, 2024 operation

At Delta and the Best Defense Foundation, we believe one of the most important ways to honor our veterans is through education to ensure their stories and sacrifices are never forgotten. That’s why the WWII veterans participated in a school visit to Bayeux School to engage with over 1,200 middle school and high school students. Celebrated with loud cheers upon their arrival as well as choir and dance performances, the WWII veterans felt humbled and honored for the opportunity to share their stories with the students.

Return to Normandy 2024 - School visits & farewell dinner

During the program, the WWII veterans participated in a school visit, engaging with 1,200 middle school and high school students by sharing their stories. That night, veterans celebrated the near completion of the program with a farewell dinner hosted by Mayor Joël Bruneau at Abbaye aux Hommes.

Throughout the program, a group of students selected by Delta, the Best Defense Foundation, and the Consul General of France in Atlanta participated in the Next Generation Program, giving them the opportunity to join the duration of the program and learn about D-Day and WWII alongside the veterans. 

That evening at Abbaye aux Hommes, a former Benedictine monastery in Caen founded in 1063 by William the Conqueror, veterans celebrated the near completion of the program with a farewell dinner hosted by Mayor Joël Bruneau.

Veterans gathered in La Fière to watch parachute jumps from U.S. and UK military members based through Europe in recognition of the important battle, largely fought by paratroopers and glider men from the U.S. Army’s 82nd Airborne Division, to secure the bridge at La Fière. This battle, described as the bloodiest small unit struggle in U.S. military history, cost more than 250 American lives. Without control of the bridge and its vital causeway, American forces coming from Utah Beach would not have been able to force their way inland.

That evening, the Veterans attended one of their favorite parades in Sainte-Mère-Église, the first village to be liberated by American paratroopers. The annual military parade in front of more than 50,000 Normans included military units, marching bands, and cultural and civic groups who march down the same streets that were lined with American troops in 1944 – this time lined with generations of French family members excited to shake hands, offer their gratitude, and gather military cards from the WWII heroes. 

Return to Normandy 2024 - La Fière

On June 9, Veterans gathered in La Fière to watch parachute jumpers from U.S. and UK military members based through Europe in recognition of the important battle, largely fought by paratroopers and glider men from the U.S. Army’s 82nd Airborne Division, to secure the bridge at La Fière.

WWII Veterans were welcomed to Utah Beach by the Mayor of Saint Marie du Mont. Andy Negra, who landed at Utah 80 years ago, thanked the crowds of French citizens for warmly welcoming him and his fellow Veterans back to Normandy. The friendship bonds forged between the French and the U.S. are deep as children dressed as soldiers clamored to meet their heroes. Following Andy’s speech, wreaths were laid in remembrance of the fallen.

Meanwhile, members of the Delta family had the honor of attending the wedding of 100-year-old WWII Veteran Harold Terens and his now-wife, 96-year-old Jeanne Swerlin. In addition to flying the couple to Normandy for the 80th anniversary of D-Day, Delta’s Virginie Durr helped coordinate the beautiful wedding.

The couple was married by Mayor Jean-Pierre Lhonneur in a chapel built in the 1600s, alongside their families. The couple was whisked away to Paris after an intimate reception for a state dinner with President Biden and Macron.

In the afternoon, the Veterans were cheered on by an estimated 35,000 as they participated in a parade through Carentan. Once again onlookers clamored to shake their hands, take a picture, and get an autograph.

Return to Normandy 2024 - Utah Beach and Wedding

On June 8, WWII Veterans were welcomed to Utah Beach by the Mayor of Saint Marie du Mont., and members of the Delta family had the honor of attending the wedding of 100-year-old WWII Veteran Harold Terens and his now-wife, 96-year-old Jeanne Swerlin.

The day was a celebration of liberation at the Overlord Museum with people from across the globe lined up for a chance to meet a WWII veteran and thank them for their service.

After signing countless autographs, the veterans enjoyed a ride on World War II-era vehicles to Omaha Beach, where they laid roses to remember comrades who lost their lives on those shores.

Return to Normandy 2024 - Celebration and Remembrance

On June 7, the WWII veterans signed autographs and rode on WWII-era vehicles to Omaha Beach to lay roses in honor of comrades who lost their lives on those shores.

June 6 marked the 80th anniversary of the D-Day landings along the Normandy coast during World War II. This event, which ultimately led to the liberation of Europe, was commemorated with over 14,000 guests and 170 World War II veterans at the Normandy American Cemetery, with special appearances from U.S. President Joe Biden and French President Emmanuel Macron.

During this special commemoration, 13 veterans from Delta's program received the prestigious Legion of Honor, the highest French decoration and one of the most famous in the world to honor excellent military conduct. Each veteran received the honor from Macron himself, receiving a passionate embrace and kisses on both cheeks. Biden also shook each veteran's hand, thanking them for their service in the name of freedom.

Following the D-Day Commemoration Ceremony, the veterans gathered again for the Omaha Beach International Ceremony alongside 4,500 guests and 800 VIPs, including 25 world leaders such as Macron, Biden, Prince William of England and Ukrainian President Volodymyr Zelenskyy. The ceremony featured performances, a series of aircraft flyovers, the reading of letters written during the war, and a visit to Omaha Beach.

Return to Normandy 2024 - 80th anniversary

June 6, 2024, marked the 80th anniversary of the D-Day landings along the Normandy coast during World War II. This event, which ultimately led to the liberation of Europe, was commemorated with over 14,000 guests and 170 WWII Veterans at the Normandy American Cemetery, with special appearances from U.S. President Joe Biden and French President Emmanuel Macron.

On the eve of D-Day, the veterans continued to remember and pay their respects to those that gave the ultimate sacrifice by attending the Pegasus Bridge Official Ceremony with UK WWII veterans.

Return to Normandy 2024 - Pegasus Bridge Official Ceremony

While commemorating the 80th anniversary of the D-Day invasion in Normandy, WWII veterans paid their respects to those that gave the ultimate sacrifice by attending the Pegasus Bridge Official Ceremony with UK WWII veterans.

On June 5, 1944, Pegasus Bridge was successfully captured by a force of 181 men, led by Major John Howard, which played a pivotal role in limiting the effectiveness of a German counterattack in the aftermath of the Normandy invasion.

In addition to remarks from Best Defense Foundation’s Donnie Edwards and Tim Mapes, Delta’s SVP and Chief Communications Officer, U.S. WWII veteran Wally King shared humbling remarks about the friendship between our allies - followed by an ensemble of bagpipers and a minute of silence.

The afternoon featured a dinner at the Military Classic CENTER, one of the three places in the world to refurbish WWII vehicles and sell them via auction.

Follow along for daily updates, including images and b-roll available for download

The first full day in Normandy was largely centered around remembering those that made the ultimate sacrifice in WWII and recognizing the efforts of all U.S. liberators that paved the way to freedom for many.  

To start the day, the WWII Veterans gathered with heavy hearts for a private ceremony at the Normandy American Cemetery to pay tribute to the comrades and friends they lost 80 years ago. Veterans also had the opportunity to roam the grounds of the cemetery to visit those that have been laid to rest – answering questions from visitors and telling stories of true heroism. 

After a surprise visit to the Overlord Museum for a brief tank demonstration, the Veterans were greeted with a standing ovation and a roar of cheers at the Freedom Prize Ceremony hosted by Normandy Region leaders in Caen – which invites young people aged 15 to 25 from France and around the world to come together and honor those committed to fighting for freedom.  

The Veterans wrapped the busy and emotional day with a welcome gala dinner hosted by Normandy President Hervé Morin. 

Return to Normandy 2024 - Paying Tribute

The WWII Veterans' first full day in Normandy was largely centered around remembering those that made the ultimate sacrifice in WWII and recognizing the efforts of all U.S. liberators that paved the way to freedom for many.

Follow along for daily updates, including images and b-roll available for download

Upon Delta's landing at Deauville-Normandy Airport (DOL), the WWII veterans were greeted by Brigitte Macron, the First Lady of France, and Delta CEO Ed Bastian as they deplaned onto the tarmac to passionate cheers from Normandy residents, members of the U.S. and French armed forces, French dignitaries and children.  

Escorted by the children, the WWII veterans and guests gathered in the airport’s new terminal, where Brigitte Macron gave touching remarks – a special moment for the WWII veterans and guests alike, specifically WWII veteran Neal McCallum who initiated the request for her attendance.  

Return to Normandy 2024 - Arrival

WWII Veterans were greeted by Brigitte Macron, the First Lady of France and Delta CEO Ed Bastian as well as Normandy residents and members of the U.S. and French armed forces upon landing at Deauville-Normandy Airport.

Bastian took to the stage shortly thereafter, revealing a gift for Deauville Airport to signify gratitude for the strong partnership over the past three years. 

“We’re thankful to our partners in Normandy and at Deauville airport, who allowed us to fly directly into Normandy from Atlanta to ensure the comfort of our WWII heroes,” said Bastian. “Congratulations on this new terminal, and thank you for making this special flight the inaugural for it.” 

Other speakers included Donnie Edwards, President and Founder of the Best Defense Foundation; Patricia Miralles, Minister of Veteran Affairs; U.S. Ambassador Denise Bauer; and U.S. General Darryl Williams. 

Follow along for daily updates, including images and b-roll available for download.

As soon as the WWII veterans made it through security in Hartsfield-Jackson Atlanta International Airport’s international terminal, a parade and a celebration throughout Concourse F ensued – led by The Dutchtown High School Band, who gave a rousing performance for the second year in a row. The entire terminal from customers to TSA agents cheered as the veterans marched past several gates and waved bon voyage to the heroes eager to board the charter. 

Return to Normandy - Departure

Before boarding the charter to Normandy, WWII veterans were given a celebration throughout Concourse F at Hartsfield-Jackson Atlanta International Airport, with a parade and a performance from the Dutchtown High School Band.

Following a special visit from Delta’s Honor Guard and water cannon salute, Delta flight 9994 to Normandy departed on time at 10 p.m., thanks to Delta’s all-veteran flight operations crew and dedicated in-flight service team.  

Delta is covering the cost of sustainable aviation fuel (SAF) to reduce the emissions impact of our Normandy charter, as part of the airline’s ongoing work to achieve net-zero emissions by 2050. While the California-based SAF won’t be on the flight, Delta is displacing a gallon of conventional jet fuel for our California-based flying for each of the nearly 33,000 gallons of jet fuel consumed on the roundtrip Normandy charter. This “book and claim” model is the optimal way to utilize existing SAF without creating greater emissions by transporting it farther away from where it’s produced.  

SAF is the most important lever the aviation industry has to decarbonize today, however, there isn’t enough being produced to fuel global demand for even a week. With around 90% of Delta’s carbon emissions coming from jet fuel, we're innovating across the business to find areas to reduce fuel consumption, while advocating for the incentives we need to scale the SAF market. 

Beyond doing our part to scale the SAF market, Delta is taking measures to make the in-flight travel experience more sustainable through actions like: switching to compostable bamboo cutlery and testing paper cups; offering pre-select meals to streamline provisioning; swapping core ground support equipment with electric models, and more.  

Follow along for daily updates, including images and b-roll available for download.

The historic journey with 48 WWII veterans – most of whom are in their mid- to late 90s – officially kicked off on Saturday, June 1 in Delta’s hometown of Atlanta with a special gala dinner at the Delta Flight Museum. WWII veterans, Delta employees and leaders, our partners at The Best Defense Foundation, Michelin and Boeing, French and U.S. dignitaries, and Team USA Paralympians Brad Snyder and Dan Cnossen joined the special evening to celebrate the beginning of this important program, taking place for the third year in a row.  

Return to Normandy 2024 - Kickoff Dinner

The historic journey with 48 WWII Veterans – most of whom are in their mid- to late 90s – officially kicked off on Saturday, June 1 in Delta’s hometown of Atlanta with a special gala dinner at the Delta Flight Museum.

Cnossen, a seven-time Paralympic medalist as a member of Team USA’s Paralympic Biathlon and Nordic skiing team, was also a keynote speaker at the event, as he will be joining the WWII veterans on the special charter to Normandy.  

Throughout the duration of the program, the veterans, Delta and the Best Defense Foundation seek to engage and educate communities across the world so that the legacy of the Greatest Generation will live on. That’s why the 16 students selected for the Next Generation Program and 10 students selected for the Eastman Liberty Prize Contest were also in attendance at the gala dinner – and why they will be joining this exciting return to Normandy alongside these WWII veterans.  

In addition to touching remarks and good company throughout the evening, gala dinner guests enjoyed viewing 1940s vehicles, a special Legion of Honor Celebration for Ralph Bond, music from the Peachtree Jazz Edition and more. 

Follow along for daily updates, including images and b-roll available for download.

As WWII veterans from around the country began making their way to Atlanta for the special charter flight directly to Normandy, Wheels Up – a valued partner of Delta that offers private aviation solutions – gave two WWII veterans (age 99 and 101) the experience of a lifetime to kick off their journey by flying them directly from California to Atlanta in a private Citation X Super-Mid Jet.  

Flying private allowed the veterans to board the flight at a regional airport more convenient to them, cutting out hours from their travel journey by saving them a trip to a larger-scale airport and providing them with maximum comfort during the long flight. 

Upon being told about the surprise, the two veterans were brought to tears. “This is unbelievable. There’s no way this is happening, no way,” said WWII veteran Jake Larson, also known as Papa Jake. “I’m just a farm boy who joined the National Guard when he was 15.” 

Follow along for daily updates, including images and b-roll available for download.