Memorial Day with Delta: 2.8M customers, 500K Biscoff cookies and countless moments of care

Ticketing agent Jennifer Bays assists customers in Atlanta.

Delta expects to fly nearly 2.8 million customers over the five-day Memorial Day holiday period, the unofficial kickoff to summer adventure.

That’s a 17% increase over 2022 – and more significantly, with an average of 560,000 passengers a day, is expected to exceed the pre-pandemic holiday travel volume logged in 2019. Delta will offer more than 1,750 flights a week to 80 international destinations this summer, delivering a best-in-class experience while connecting you to virtually any destination in conjunction with our global partners.

A Delta Flight Attendant assists a customer seated in Delta Comfort+ with their mobile device.

"It's gratifying to see so many choosing Delta as they embark on their summer travel adventures," said Delta CEO Ed Bastian. "It's a testament to the professionalism, dedication and renowned customer service our global team provides every day."

The Memorial Day travel period raises the curtain on a bustling summer season. Delta will fly the busiest trans-Atlantic schedule in the airline’s history, with 75% of tickets already sold.

Below is a by-the-numbers look at all the ways Delta plans to serve its customers over the Memorial Day weekend, and what you can expect anytime you fly with us:

More than 23,000 employees hired since 2021 to support the airline’s growth and ensure a reliable summer operation. This includes pilots to ensure we’re ready to fly when needed and aircraft technicians to keep aircraft safe and in service – with the right materials at key stations to minimize mechanical disruptions.

2 million bags handled over the holiday period. Delta is committed to getting customers where they’re going safely, on a clean aircraft that arrives on time – with their bags awaiting them at baggage claim.

Speaking of bags – approximately 200 domestic airports now offer select customers the option to check a carry-on bag free of charge. Where available, the offer comes through a prompt on the check-in kiosk and appears selectively for full flights. If accepted, the program allows customers to check a bag in the lobby (rather than potentially having to check it at the gate due to limited overhead bin space) and enjoy a lighter journey through the airport. Fewer gate-checked bags mean quicker boarding times—which means that by volunteering to check your carry-on in the lobby, you can help us get you where you’re going, faster.

3,500 wheelchairs transported. For customers who use assistive devices, including wheelchairs, those devices are an extension of their bodies – essential to their day-to-day. Delta people know how important it is to get the device safely to the customer’s destination, right alongside them.

Visit Delta.com for complete accessible travel services, including information on wheelchair assistance, service animals, dietary needs and allergies, and more.

More than 500 aircraft equipped with fast, free Wi-Fi presented by T-Mobile, available to customers on board most domestic mainline flights. Designed to fuel Delta’s vision of more personalized travel, customers may log in using their Delta SkyMiles® account or join SkyMiles on the ground or in the air for free to connect.

More than $12 billion invested in airport hubs across the U.S. over the past decade. Delta has doubled down on its vision for the future of travel to build airports of the future that are comfortable, easy to navigate and part of an effortlessly connected journey.

Customers will continue to see these investments roll out, with the next milestone at Delta’s Los Angeles hub – the west headhouse and Delta One check-in – opening to customers next week. Meanwhile, five additional gates recently opened in Salt Lake City following the launch of the new 900,000-square-foot Concourse A in 2020.

"We're ready for a busy travel season as it approaches and thankful to all the customers who will be joining us," Adam Ryan, Managing Director of Delta’s SLC operations, said recently in an interview with local TV station Fox 13.