DETROIT - While talking to 15 families with children who have chronic or terminal illnesses at a pre-flight meeting, Joni Kowalski, a Delta Airport Customer Service Red Coat, gave memorable instructions on how the passengers could find her at the airport: “Just look for the lady in a pink T-shirt ...

Teresa A., a Delta Air Lines Red Coat customer service agent at Boston-Logan, was on duty when a group of 20 students traveling to Quito, Ecuador, from Boston needed her help recently. Their flight to Hartsfield-Jackson Atlanta International Airport had been canceled due to severe weather. After exploring various options ...