Delta recognized as 'Best Global Airline for the Americas' by APEX

Delta has been honored with the prestigious title of Best Global Airline for the Americas by the Airline Passenger Experience Association (APEX), a recognition that further strengthens Delta’s position as America’s most-awarded airline and a global leader in premium travel. 

The APEX Awards are based entirely on anonymous customer feedback from over 1 million independently certified flights across more than 600 airlines. 

“Being named Best Global Airline for the Americas by APEX is a powerful testament to the trust our customers place in us and the consistent focus we bring to delivering excellence throughout every aspect of the travel journey,” said Erik Snell, Delta’s Chief Customer Experience Officer. "The service starts with our people. When combined with new product offerings like the Delta One Lounge, the rollout of fast, free Wi-Fi, and newly designed fleet interiors, we remain focused on redefining travel. This honor, grounded in authentic customer feedback, reaffirms our commitment to delivering a seamless, elevated experience at every touchpoint, on the ground and in the air.” 

Delta continues to elevate the customer experience through thoughtful innovation and premium partnerships. With the rollout of fast, free Delta Sync Wi-Fi presented by T-Mobile now on most flights, the airline is making it easier than ever for customers to stay connected in the air, whether for work or entertainment. At the same time, Delta has recently expanded its collaboration with Italian fashion house Missoni, bringing refined design touches and elevated amenities to the Delta One experience.  

The APEX Awards are prestigious airline awards and are the latest of many achievements just this year that have been awarded to Delta, including being named the  Top U.S. Airline of 2025 by The Wall Street Journal for the fourth consecutive year, for the fifth time,  Delta was named one of the world’s Most Innovative Companies  by Fast Company as well as being awarded  Cirium’s Platinum Award  for operational excellence. These achievements underscore Delta’s continued leadership in on-time performance, innovation, and customer experience. 

While accepting the award on behalf of Delta at the Royal Dublin Society in Ireland, Ralph Albus, Director of Global Communications at Delta, remarked: "Being named Best Global Airline for the Americas by APEX is an incredible honor. This recognition reflects the dedication of our 100,000 colleagues worldwide, who work tirelessly to deliver an exceptional travel experience. It further strengthens Delta’s position as America’s most-awarded airline and a trusted consumer brand."

About APEX 

APEX leverages its incredible partnership with TripIt® from Concur®, the world’s most used travel-organizing app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the honors. For the 2025 Awards, over one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. On the same screen, passengers were given the opportunity to provide anonymous ratings in five in-flight sub-categories: seat comfort, cabin service, food and beverage (presented in conjunction with IFSA), entertainment, and Wi-Fi. The single screen rating allows airline passengers to easily rate their flight in less than 15 seconds.