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New feature is part of the Fly Delta app transformation into a digital concierge Launch comes on heels of the global airline’s vision for the future of travel outlined at CES 2020 Delta customers are now being notified when their seat is boarding – not just their flight – thanks ...
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In a panel discussion at CES, Delta COO Gil West and Innovation Strategist Vikram Rajagopalan discussed the airline’s business explorations with Ben Wolff, CEO of Sarcos Robotics, and Colleen Costello, Co-Founder of healthcare innovator Vital Vio.
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In opening keynote, Ed Bastian and special guests announced new innovations that will propel consumers into the future of travel.
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A discussion on people’s heightened emotions in the air, why they crave one snack over another, and how at the end of the day, connecting with customers is the ultimate privilege of all Delta people.
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During the CES 2020 opening keynote, CEO Ed Bastian shared plans to transforming the popular Fly Delta app into a digital concierge that will keep customers moving seamlessly on their journey.
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Through strategic partnerships with the Society of Women Engineers and Girls Who Code, Delta is working to play a role in solving systemic underrepresentation across industries.
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Airline expands studio partnerships, while in-house startup Delta Flight Products tests new features like a “binge button” that enable customers to take more control over their in-flight experience. New partnership with ReFrame supports gender parity in film and TV, builds on airline’s diverse range of entertainment offerings. Ever found yourself ...
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This new, opt-in technology allows multiple customers to see personalized content tailored to their unique journey on a single digital screen – at the exact same time and in their preferred language.
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Delta re-enters the India market on Dec. 22 with nonstop daily service from New York-JFK to Mumbai. Since we last flew to India in 2015, the U.S. airline has invested billions of dollars, completely reinventing the customer experience with innovative products and services taking hospitality to new heights. “We’re investing ...
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The Points Guy (TPG) hosted its second annual awards ceremony to honor the best in travel, loyalty and credit cards around the globe, and Delta took home the most awards of any airline for the second year in a row. More than 100,000 TPG readers voted on which brands made ...
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Over 80% of customer experience seams closed. Technology and innovation focus drives customer satisfaction. Investments continue in 2020. Delta and Joint Cooperation Agreement partner Aeromexico are focused on providing their customers with a consistent experience when traveling between the two airlines. Over 3.2 million Delta and Aeromexico customers connect across ...
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Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service launching today worldwide* features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more. “How we make every customer feel across their travel journey is ...
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CEO Ed Bastian highlighted Delta's investments in the customer experience, provided an update on WiFi and discussed our commitment to sustainability during a keynote Q&A at the Skift Global Forum in New York Wednesday. "It's a challenge, but it's as clear as ever that our customers expect WiFi to be ...
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​How old is Winnie the Pooh? Are pirate "peg legs" a real thing? Delta customers can find out answers to these mysteries and more by listening to the "Every Little Thing" podcast via seat-back screens on more than 700 Delta aircraft, starting this month. Delta and Spotify have teamed up ...