Customer Experience
Delta Air Lines is bringing the sights and sounds of Augusta National Golf Club to the airport, welcoming those who land at Augusta Regional Airport (AGS) to a delight of senses to kick off their experience at the Masters.
Read the latest on international and regional rollout of fast, free Wi-Fi.
Delta is consistently recognized for excellence in customer experience, operational performance and workplace culture.
This spring, Delta will begin serving Champagne Taittinger in its Delta One cabin on international flights.
The 2025 Medallion Year kicked off Feb. 1, 2025 and runs through Jan. 31, 2026 – bringing with it opportunities for SkyMiles Medallion Members to maximize their Status. From customizable new bag tags to exclusive rewards and experiences, Delta’s loyalty program continues to deliver value to Members.
CEO Ed Bastian sent the following email to Delta SkyMiles members on Saturday, Jan. 18, highlighting the airline's commitment to a bold vision that builds on its first century of excellence, driven by its goals of providing welcoming, elevated and caring service to customers every time they fly.
Learn more about Delta's Sky Club expansions, openings and upgrades for 2025.
We asked our most frequent flier how he uses his miles, what tips and tricks he’s picked up and what he’s looking forward to ahead of Delta’s centennial year.
For those planning to attend CES, the most powerful tech event in the world, read on for details on Delta's full keynote experience.
Explore flight and travel deals during the 3-day Cyber Monday period, December 2–4, 2024.
SLC customers will soon have access to a hands-free airport experience with the expansion of Delta Digital ID, which gives customers access to the TSA PreCheck® Touchless ID lane. Expansion to D.C.’s Ronald Reagan Airport (DCA) will follow shortly in November.
Holiday Gift Guide: Shop Delta’s new SkyMiles Member-inspired holiday collection on Delta Sync Wi-Fi
Ever wish you could check off your holiday shopping list (without having to check it twice!) while soaring at 30,000 feet? Delta’s new limited-edition, Member-inspired holiday collection is now available to order from the Delta Shop while logged in to Delta Sync Wi-Fi.
Sky Hopper, a new retro-style game for Delta SkyMiles Members, is now available exclusively through Delta Sync Wi-Fi. Gamers can log in, collect sweepstakes entries, and play their way to a chance of winning a $400 Delta Gift Card every month.
Learn more about a Ghanaian journalist's fascinating trek to Delta's headquarters.
Delta is bringing the premium lounge experience to West Coast customers with the opening of the Delta One Lounge at LAX.

New cabin design enhances customer experience and showcases the future of flying with Delta. Debuting on a narrowbody Boeing 757 aircraft that will begin flying on domestic and short haul international routes later this fall, followed by a widebody Airbus A350 in early 2025.
Oat milk creamer, seasonal beers and tequila now boarding! With the change in seasons comes big changes for customers’ food and beverage experience on board, including refreshed drink and snack selections, new chef-curated dishes, Delta One service enhancements, exclusive pre-select meal options and more.
One year after its debut, Delta Sync seatback has expanded the smart TV-like update to more than 330 aircraft. A new software release introduces updated features designed to put more day-of travel information at customers’ fingertips. What’s more – BBC News joins the lineup of global networks available on live TV.
More than 720 aircraft are currently operating with fast, free Wi-Fi – connectivity on an unprecedented scale. Work to expand free Wi-Fi into additional long-haul international routes is underway, but we are taking more time to test and enhance our service to ensure our customers get the best experience possible before bringing it to additional markets.
Following the CrowdStrike outage and resulting operational disruption, Delta is continuing to offer several customer-focused options to ease the travel experience and make things right.
Delta connects with multigenerational, premium Black women travelers through a weekend of elevated customer experience touchpoints.
The Delta One Lounge at New York’s John F. Kennedy International Airport – the first of its kind, and larger than any Delta Sky Club – offers a variety of experiences and amenities for the premium traveler.
From chef-curated menus to allergen-friendly snacks and the latest iteration of our award-winning rotational wine program, here’s a look at what Delta customers can dig into this summer.
CEO Ed Bastian sent the following email to Delta SkyMiles members on Wednesday, May 22, updating them on the investments Delta is making to elevate their experience and inspiring them ahead of their summer travels.
With its largest international schedule to date in operation this summer, Delta’s latest travel enhancements will ensure a top-notch experience while whisking customers to their favorite travel destinations worldwide.
Most comprehensive app update since 2019 brings new features, functionality and shopping experiences into beloved travel concierge just in time for summer travel season. Beginning in May, download via App Store and Google Play to experience always-available boarding pass, refreshed navigation experience, Explore home screen, all-new Help Center and more.
This year’s solar eclipse had all eyes to the sky, with two special Delta flights offering a unique view of this rare moment. It also offered one couple the memory of a lifetime.
Delta’s SXSW® debut featured exclusive experiences for SkyMiles® members and speaking engagements from seven Delta leaders. Read more on how Delta is leading the future of connection and rooting itself in the Austin community.
Media Kit
Delta embarked on a first-ever journey as the official airline of SXSW 2024, delivering exclusive experiences, premium rewards, and much more as it continues to reimagine and elevate the meaning of SkyMiles membership.
Virgin Voyages, alongside Delta Air Lines, stuns more than 190 travelers with a free cruise to celebrate all-new itineraries and the brand’s growing presence in San Juan.
Delta's onboard menu is regularly refreshed and seasonally inspired, and in 2024 customers will see international eats from acclaimed chef Peter Cho and new comforting classics from Delta partner and star chef Mashama Bailey as well as the return of Tip Top Margaritas.
Delta will serve as the official airline of SXSW® this March in Austin, Texas, and CEO Ed Bastian will headline a SXSW featured session on Sunday, March 10.
On a mission to raise the quality of service and modernize the flying experience, Delta Air Lines is fashioning a new, personalized way for customers to enjoy their time onboard.
The Delta Professional website has redesigned its meetings and events offering to give corporate customers access to more streamlined tools to support corporate meetings, conferences and events, and global meetings.
New app enhancements, seamless security, special holiday treats and more await customers flying on Delta this holiday season.
Media Kit
Digital ID, Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.
Delta will begin its final testing of new paper cups on board transcontinental flights starting in December 2023. This latest sustainability milestone underscores the airline’s commitment to innovation and progress. Pending testing, the new paper cups will be rolled out throughout Delta’s network.
Final numbers for the full holiday period of Nov. 17-28 are still pending**. However, from Friday, Nov. 17, through Sunday, Nov. 26, Delta carried more than 5.3 million customers on more than 43,000 flights systemwide.
Todd O., Delta’s most frequent flyer, was invited to the airline’s Atlanta headquarters to connect with Delta people and supply rich insight to senior leaders.
Leader bio
Mauricio Parise leads the design and implementation of Delta’s next-generation brand experience on the ground, in the air and across physical and human touchpoints in partnership with the operating and commercial teams around the company.
Delta’s industry-leading inflight wine program will add over 17 new wines and an exciting, diverse seasonal menu that highlights both big-name brands and little-known gems of the wine world.
Delta Air Lines and Los Angeles World Airports have unveiled the final major phase of the years-long, $2.3 billion Delta Sky Way at LAX project.
Porsche loaned a pre-production prototype of the 918 Spyder from their corporate collection to Delta’s Elite Services team for a two-week period, after which the supercar returned to the automaker’s collection.
The nearly 14,000-square-foot Club, which seats more than 250 guests and includes a covered Sky Deck, will operate alongside the Club on Terminal 4, Concourse B. Together the two Clubs will have capacity for over 800 guests simultaneously at JFK.
Delta customers traveling from the U.S. to Interior China connecting on China Eastern flights at Shanghai-Pudong International Airport (PVG) can now check in their bags to their final destination in China.
A recent CNBC Explores segment examines in-flight connectivity challenges across airlines and takes an inside look at how Delta is leading the industry by upgrading over 1,200 planes by 2024 to deliver fast, free Wi-Fi presented by T-Mobile to customers.
Customers traveling on Delta can take advantage of more than 650 weekly flights across the pond in peak summer, a remarkable 30% increase in the airline's seat capacity compared to 2022.
Delta served more than 2.7 million customers on 22,000 flights over the holiday period May 25-29, setting the stage for an operation customers can count on during a busy summer season.
Media Kit
Learn more about managing your trip, including using the Fly Delta app and delta.com.
Media Kit
Delta teams have been hard at work with our satellite partners ensuring each aircraft has the best technology onboard to deliver the consistent and reliable experience customers expect at scale across our global network.
As part of the first-of-its-kind arrangement, the companies will work together to integrate a Joby-operated service into Delta’s customer-facing channels
Customers flying in Delta Premium Select, available on all trans-Pacific and most trans-Atlantic flights, will soon be treated to a refreshed and improved cabin experience, complementing a spacious seat design for which DPS is already known.
Media Kit
Customers departing from Detroit Metropolitan Airport can now access PARALLEL REALITY™ technology, a must-be-seen-to-be-believed experience that demonstrates Delta’s spirit of innovation and commitment to customers.
Originally previewed at CES, this mind-blowing technology allows multiple customers to each see personalized flight information tailored to their unique trip on a single, shared digital screen, simplifying their journey through the airport.
A curated selection of classes from MasterClass await Delta customers this summer, thanks to a new partnership with the streaming platform – alongside latest hit movies, bingeable TV shows and curated playlists.
Seattle-bound Delta customers on Tuesday's flight 196 from Incheon, South Korea, were the very first to enter the stunning, new 450,000-square-foot International Arrivals Facility (IAF) at Seattle-Tacoma International Airport. This inaugural arrival officially kicked off the Port of Seattle's phased opening of the IAF.
As more people reclaim the joy of travel, Delta is leading the way in extending Medallion and SkyMiles benefits.
Our core values include always learning from our experiences and using those insights to constantly improve how we serve you.
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