Customer Experience

Delta is bringing the premium lounge experience to West Coast customers with the opening of the Delta One Lounge at LAX. 

One year after its debut, Delta Sync seatback has expanded the smart TV-like update to more than 330 aircraft. A new software release introduces updated features designed to put more day-of travel information at customers’ fingertips. What’s more – BBC News joins the lineup of global networks available on live TV. 

Delta has started rolling out fast, free Wi-Fi presented by T-Mobile on select long-haul international routes – a major milestone in the airline’s journey to bring reliable, streaming quality connectivity to its entire global fleet for free. Most transatlantic flights are expected to be in service with free Wi-Fi by the end of the summer. 

Following the CrowdStrike outage and resulting operational disruption, Delta is continuing to offer several customer-focused options to ease the travel experience and make things right.  

Delta connects with multigenerational, premium Black women travelers through a weekend of elevated customer experience touchpoints. 

The Delta One Lounge at New York’s John F. Kennedy International Airport – the first of its kind, and larger than any Delta Sky Club – offers a variety of experiences and amenities for the premium traveler.

Delta will serve as the official airline of SXSW® this March in Austin, Texas, and CEO Ed Bastian will headline a SXSW featured session on Sunday, March 10.

On a mission to raise the quality of service and modernize the flying experience, Delta Air Lines is fashioning a new, personalized way for customers to enjoy their time onboard.

The Delta Professional website has redesigned its meetings and events offering to give corporate customers access to more streamlined tools to support corporate meetings, conferences and events, and global meetings.

New app enhancements, seamless security, special holiday treats and more await customers flying on Delta this holiday season.

Digital ID, Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.

Delta will begin its final testing of new paper cups on board transcontinental flights starting in December 2023. This latest sustainability milestone underscores the airline’s commitment to innovation and progress. Pending testing, the new paper cups will be rolled out throughout Delta’s network.

Final numbers for the full holiday period of Nov. 17-28 are still pending**. However, from Friday, Nov. 17, through Sunday, Nov. 26, Delta carried more than 5.3 million customers on more than 43,000 flights systemwide.

Todd O., Delta’s most frequent flyer, was invited to the airline’s Atlanta headquarters to connect with Delta people and supply rich insight to senior leaders.

Delta customers traveling from the U.S. to Interior China connecting on China Eastern flights at Shanghai-Pudong International Airport (PVG) can now check in their bags to their final destination in China.

A recent CNBC Explores segment examines in-flight connectivity challenges across airlines and takes an inside look at how Delta is leading the industry by upgrading over 1,200 planes by 2024 to deliver fast, free Wi-Fi presented by T-Mobile to customers.

Customers traveling on Delta can take advantage of more than 650 weekly flights across the pond in peak summer, a remarkable 30% increase in the airline's seat capacity compared to 2022.

Delta served more than 2.7 million customers on 22,000 flights over the holiday period May 25-29, setting the stage for an operation customers can count on during a busy summer season.

A new year means a new onboard food and beverage refresh, including the return of the signature Delta One dessert cart along with Tip Top’s espresso martinis, traditional afternoon tea, seasonally-inspired menu items and more.

After a banner year of Delta Sky Club openings and expansions across Delta's network in 2022 that resulted in a record number of visits, the airline is changing some of the ways customers can access Clubs starting next year to preserve a best-in-class experience.

Delta CEO Ed Bastian will join MediaLink CEO Michael E. Kassan on stage Jan. 5 in Las Vegas to discuss the ways Delta and other consumer brands are combining technology with ingenuity to better know and serve their customers, engaging their members with increasingly tailored experiences curated just for them.

The lineup of new products highlights small businesses, suppliers from across the globe, and woman- and LGBTQ+-led brands, building on Delta’s recent efforts to create a people-first and values-led onboard experience.

The quality of Delta’s in-flight service, airport amenities and innovations earned it the number one ranking on Conde Nast Traveler’s 2022 Reader’s Choice Awards for Best Airlines in the U.S.

Customers flying in Delta Premium Select, available on all trans-Pacific and most trans-Atlantic flights, will soon be treated to a refreshed and improved cabin experience, complementing a spacious seat design for which DPS is already known.

Delta has been closely engaged with the Port of Seattle on the construction of the International Arrivals Facility since teams broke ground in 2017. With this new facility, international customers arriving at Seattle-Tacoma International Airport will get to experience more comfort and convenience than ever before.

The fifth Delta Sky Club at the airline’s Detroit hub opened to travelers on Dec. 7 – the latest example of Delta’s ongoing commitment to enhance the customer experience, boost loyalty and invest in key markets.

As more people reclaim the joy of travel, Delta is leading the way in extending Medallion and SkyMiles benefits.

Our core values include always learning from our experiences and using those insights to constantly improve how we serve you.