Customer Experience

Delta is deploying cutting-edge technology like AI and automation to ensure your bags arrive on time, during the holidays and beyond.

New AI innovation helps Delta people deliver record bag handling performance. 

Save time with App Bag Drop, now in most Delta hubs.  

Delta and Uber are giving Members new ways to earn and travel with ease – including a new pilot program at LaGuardia Airport (LGA) designed to enhance the airport drop-off experience just in time for the holidays.  

Delta Locals, a new digital storytelling platform, allows those with wanderlust to discover their next perfect trip with recommendations tailored by and from the community.

Delta is introducing Delta Comfort Basic, a new travel experience on sale today in very select markets for travel on or after Nov. 19. This new offering is designed to give customers more choice – allowing them to tailor their journey based on what matters most to them, whether it’s comfort, value or convenience.   

Delta Concierge, an AI-powered assistant in the app designed to deliver real time, personalized support to SkyMiles Members, is now rolling out to select customers in beta form. It will launch with limited functionality and evolve over time as Delta teams listen to and learn from customer feedback. 

Delta’s new partnership with Crunchyroll brings the vibrant world of anime to the skies. SkyMiles Members can log in to Delta Sync Wi-Fi to unlock an exclusive offer to stream Crunchyroll’s full and expansive anime catalog for free for 24 hours (no form of payment required), and all customers are invited to discover and enjoy fan-favorite series on seatback screens.  

Delta is once again redefining the onboard dining experience with its newest culinary collaboration, teaming up with globally renowned chef and humanitarian, José Andrés.

YouTube is now onboard as the newest partner to join Delta’s industry-leading in-flight entertainment experience. The partnership brings ad-free access to a selection of YouTube videos, podcasts and music playlists onboard. Plus, SkyMiles Members logged in to Delta Sync Wi-Fi can unlock a 14-day free preview of YouTube Premium on Delta Wi-Fi-enabled flights within the U.S – no form of payment required. Learn more below and on delta.com/youtube. 

Delta debuts its first-ever Route Race to choose which European destination joins Delta’s summer 2026 schedule. SkyMiles Members voted in the app between Aug. 25, through Friday, Aug. 29.

Delta is delivering a seamless travel experience — on the ground and in the air—through industry-leading government partnerships and cutting-edge technology. 

This summer, SkyMiles® Members can keep their adventures going with Beyond the Summer – Delta’s summer retail event featuring limited-time offers across flights, vacation packages, shopping and more. Plus, a new partnership with premium car rental brand SIXT offers even more ways to earn miles on the go. 

Delta has unveiled a new premium lounge at Lagos Airport on July 1, ahead of deploying its newest aircraft, the A350-900 and A330-900neo, on U.S. routes this October, boosting capacity and comfort for Nigerian travelers. 

Delta reinforces its commitment to Seattle with the launch of new nonstop service to Barcelona and Rome and the debut of two premier experiences—a Delta One Lounge and Delta Sky Club— in one 24,000-square-foot-space inspired by the Emerald City.

Delta has been honored with the prestigious title of Best Global Airline for the Americas by the Airline Passenger Experience Association (APEX), a recognition that further strengthens Delta’s position as a global leader in premium travel. 

Relive Delta's recent gate celebrations to exciting new and recurring European routes just in time for the summer.

Delta takes the art of sleeping above the clouds to new heights with upgrades for its most premium cabin, Delta One, noting the sleep experience is customers’ top priority throughout the onboard experience.

Starting Oct. 1, Delta’s updated products and new travel experiences officially take flight. Learn how these new experiences will shape your next journey with us.  

Starting May 15, customers shopping and booking tickets for travel on or after Oct. 1 will start to see a new shopping experience when on Delta.com and in the Fly Delta app – one that lets them shop for and select the travel that best suits their needs and preferences.  

From road to runway, getting to your destination just got more rewarding. Starting this week, SkyMiles Members can visit delta.com/uber to link their SkyMiles and Uber accounts and automatically earn miles on eligible rides and orders. 

Delta Air Lines is bringing the sights and sounds of Augusta National Golf Club to the airport, welcoming those who land at Augusta Regional Airport (AGS) to a delight of senses to kick off their experience at the Masters.  

Read the latest on international and regional rollout of fast, free Wi-Fi. 

Delta is consistently recognized for excellence in customer experience, operational performance and workplace culture. 

This spring, Delta will begin serving Champagne Taittinger in its Delta One cabin on international flights.

The 2025 Medallion Year kicked off Feb. 1, 2025 and runs through Jan. 31, 2026 – bringing with it opportunities for SkyMiles Medallion Members to maximize their Status. From customizable new bag tags to exclusive rewards and experiences, Delta’s loyalty program continues to deliver value to Members. 

Learn more about Delta's Sky Club expansions, openings and upgrades for 2025.

We asked our most frequent flier how he uses his miles, what tips and tricks he’s picked up and what he’s looking forward to ahead of Delta’s centennial year. 

For those planning to attend CES, the most powerful tech event in the world, read on for details on Delta's full keynote experience.

Explore flight and travel deals during the 3-day Cyber Monday period, December 2–4, 2024.

SLC customers will soon have access to a hands-free airport experience with the expansion of Delta Digital ID, which gives customers access to the TSA PreCheck® Touchless ID lane. Expansion to D.C.’s Ronald Reagan Airport (DCA) will follow shortly in November.

Ever wish you could check off your holiday shopping list (without having to check it twice!) while soaring at 30,000 feet? Delta’s new limited-edition, Member-inspired holiday collection is now available to order from the Delta Shop while logged in to Delta Sync Wi-Fi. 

Sky Hopper, a new retro-style game for Delta SkyMiles Members, is now available exclusively through Delta Sync Wi-Fi. Gamers can log in, collect sweepstakes entries, and play their way to a chance of winning a $400 Delta Gift Card every month. 

Learn more about a Ghanaian journalist's fascinating trek to Delta's headquarters.

Delta is bringing the premium lounge experience to West Coast customers with the opening of the Delta One Lounge at LAX. 

Oat milk creamer, seasonal beers and tequila now boarding! With the change in seasons comes big changes for customers’ food and beverage experience on board, including refreshed drink and snack selections, new chef-curated dishes, Delta One service enhancements, exclusive pre-select meal options and more.

One year after its debut, Delta Sync seatback has expanded the smart TV-like update to more than 330 aircraft. A new software release introduces updated features designed to put more day-of travel information at customers’ fingertips. What’s more – BBC News joins the lineup of global networks available on live TV. 

More than 720 aircraft are currently operating with fast, free Wi-Fi – connectivity on an unprecedented scale. Work to expand free Wi-Fi into additional long-haul international routes is underway, but we are taking more time to test and enhance our service to ensure our customers get the best experience possible before bringing it to additional markets.

Following the CrowdStrike outage and resulting operational disruption, Delta is continuing to offer several customer-focused options to ease the travel experience and make things right.  

Delta connects with multigenerational, premium Black women travelers through a weekend of elevated customer experience touchpoints. 

The Delta One Lounge at New York’s John F. Kennedy International Airport – the first of its kind, and larger than any Delta Sky Club – offers a variety of experiences and amenities for the premium traveler.

Delta’s SXSW® debut featured exclusive experiences for SkyMiles® members and speaking engagements from seven Delta leaders. Read more on how Delta is leading the future of connection and rooting itself in the Austin community.

Delta will serve as the official airline of SXSW® this March in Austin, Texas, and CEO Ed Bastian will headline a SXSW featured session on Sunday, March 10.

On a mission to raise the quality of service and modernize the flying experience, Delta Air Lines is fashioning a new, personalized way for customers to enjoy their time onboard.

The Delta Professional website has redesigned its meetings and events offering to give corporate customers access to more streamlined tools to support corporate meetings, conferences and events, and global meetings.

New app enhancements, seamless security, special holiday treats and more await customers flying on Delta this holiday season.

TSA PreCheck® Touchless ID Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.

Customers departing from Detroit Metropolitan Airport can now access PARALLEL REALITY™ technology, a must-be-seen-to-be-believed experience that demonstrates Delta’s spirit of innovation and commitment to customers.

Our core values include always learning from our experiences and using those insights to constantly improve how we serve you.