Customer Experience
For those planning to attend CES, the most powerful tech event in the world, read on for details on Delta's full keynote experience.
Explore flight and travel deals during the 3-day Cyber Monday period, December 2–4, 2024.
SLC customers will soon have access to a hands-free airport experience with the expansion of Delta Digital ID, which gives customers access to the TSA PreCheck® Touchless ID lane. Expansion to D.C.’s Ronald Reagan Airport (DCA) will follow shortly in November.
Holiday Gift Guide: Shop Delta’s new SkyMiles Member-inspired holiday collection on Delta Sync Wi-Fi
Ever wish you could check off your holiday shopping list (without having to check it twice!) while soaring at 30,000 feet? Delta’s new limited-edition, Member-inspired holiday collection is now available to order from the Delta Shop while logged in to Delta Sync Wi-Fi.
Sky Hopper, a new retro-style game for Delta SkyMiles Members, is now available exclusively through Delta Sync Wi-Fi. Gamers can log in, collect sweepstakes entries, and play their way to a chance of winning a $400 Delta Gift Card every month.
Learn more about a Ghanaian journalist's fascinating trek to Delta's headquarters.
Delta is bringing the premium lounge experience to West Coast customers with the opening of the Delta One Lounge at LAX.
New cabin design enhances customer experience and showcases the future of flying with Delta. Debuting on a narrowbody Boeing 757 aircraft that will begin flying on domestic and short haul international routes later this fall, followed by a widebody Airbus A350 in early 2025.
Oat milk creamer, seasonal beers and tequila now boarding! With the change in seasons comes big changes for customers’ food and beverage experience on board, including refreshed drink and snack selections, new chef-curated dishes, Delta One service enhancements, exclusive pre-select meal options and more.
One year after its debut, Delta Sync seatback has expanded the smart TV-like update to more than 330 aircraft. A new software release introduces updated features designed to put more day-of travel information at customers’ fingertips. What’s more – BBC News joins the lineup of global networks available on live TV.
More than 720 aircraft are currently operating with fast, free Wi-Fi – connectivity on an unprecedented scale. Work to expand free Wi-Fi into additional long-haul international routes is underway, but we are taking more time to test and enhance our service to ensure our customers get the best experience possible before bringing it to additional markets.
Following the CrowdStrike outage and resulting operational disruption, Delta is continuing to offer several customer-focused options to ease the travel experience and make things right.
Delta connects with multigenerational, premium Black women travelers through a weekend of elevated customer experience touchpoints.
The Delta One Lounge at New York’s John F. Kennedy International Airport – the first of its kind, and larger than any Delta Sky Club – offers a variety of experiences and amenities for the premium traveler.
Delta embarked on a first-ever journey as the official airline of SXSW 2024, delivering exclusive experiences, premium rewards, and much more as it continues to reimagine and elevate the meaning of SkyMiles membership.
Delta will serve as the official airline of SXSW® this March in Austin, Texas, and CEO Ed Bastian will headline a SXSW featured session on Sunday, March 10.
On a mission to raise the quality of service and modernize the flying experience, Delta Air Lines is fashioning a new, personalized way for customers to enjoy their time onboard.
The Delta Professional website has redesigned its meetings and events offering to give corporate customers access to more streamlined tools to support corporate meetings, conferences and events, and global meetings.
New app enhancements, seamless security, special holiday treats and more await customers flying on Delta this holiday season.
Digital ID, Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.
Delta will begin its final testing of new paper cups on board transcontinental flights starting in December 2023. This latest sustainability milestone underscores the airline’s commitment to innovation and progress. Pending testing, the new paper cups will be rolled out throughout Delta’s network.
Final numbers for the full holiday period of Nov. 17-28 are still pending**. However, from Friday, Nov. 17, through Sunday, Nov. 26, Delta carried more than 5.3 million customers on more than 43,000 flights systemwide.
Todd O., Delta’s most frequent flyer, was invited to the airline’s Atlanta headquarters to connect with Delta people and supply rich insight to senior leaders.
Delta customers traveling from the U.S. to Interior China connecting on China Eastern flights at Shanghai-Pudong International Airport (PVG) can now check in their bags to their final destination in China.
A recent CNBC Explores segment examines in-flight connectivity challenges across airlines and takes an inside look at how Delta is leading the industry by upgrading over 1,200 planes by 2024 to deliver fast, free Wi-Fi presented by T-Mobile to customers.
Customers traveling on Delta can take advantage of more than 650 weekly flights across the pond in peak summer, a remarkable 30% increase in the airline's seat capacity compared to 2022.
Delta served more than 2.7 million customers on 22,000 flights over the holiday period May 25-29, setting the stage for an operation customers can count on during a busy summer season.
Learn more about managing your trip, including using the Fly Delta app and delta.com.
Delta teams have been hard at work with our satellite partners ensuring each aircraft has the best technology onboard to deliver the consistent and reliable experience customers expect at scale across our global network.
A new year means a new onboard food and beverage refresh, including the return of the signature Delta One dessert cart along with Tip Top’s espresso martinis, traditional afternoon tea, seasonally-inspired menu items and more.
As part of the first-of-its-kind arrangement, the companies will work together to integrate a Joby-operated service into Delta’s customer-facing channels
Customers flying in Delta Premium Select, available on all trans-Pacific and most trans-Atlantic flights, will soon be treated to a refreshed and improved cabin experience, complementing a spacious seat design for which DPS is already known.
Delta has been closely engaged with the Port of Seattle on the construction of the International Arrivals Facility since teams broke ground in 2017. With this new facility, international customers arriving at Seattle-Tacoma International Airport will get to experience more comfort and convenience than ever before.
The talents of expert artisans are finding their way to premium and more sustainable amenity kits for Delta One® customers next month, through a partnership with the Mexico-based brand Someone Somewhere.
The fifth Delta Sky Club at the airline’s Detroit hub opened to travelers on Dec. 7 – the latest example of Delta’s ongoing commitment to enhance the customer experience, boost loyalty and invest in key markets.
As more people reclaim the joy of travel, Delta is leading the way in extending Medallion and SkyMiles benefits.
Our core values include always learning from our experiences and using those insights to constantly improve how we serve you.
In opening keynote, Ed Bastian and special guests announced new innovations that will propel consumers into the future of travel.