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Leader bio

Kristin Colvile, Vice President – Reservation Sales & Customer Care, Operations

Kristin Colvile is Vice President – Reservation Sales & Customer Care, Field Operations. In this role, she oversees day-to-day field strategy and operations, which includes more than 6,000 frontline employees and 2,000 vendor staff who engage with our customers on a daily basis. Kristin reports to Richard Cox, Senior Vice President – Reservation Sales and Customer Care. 

Prior to joining Reservations Sales & Customer Care in October 2022, Kristin served as CEO of the SkyTeam Airline Alliance for four years where she focused on creating seamless end-to-end travel journeys for our customers flying across SkyTeam partner airlines. Kristin’s 30-year career at Delta Air Lines has included prior roles in Marketing, Loyalty, Reservation Sales & Customer Care (she previously led operations at the Singapore Customer Engagement Center), Revenue Management, Cargo and Alliances. 

Kristin holds a Bachelor of Science degree in Leadership & Management and is a strong advocate for gender diversity, women’s advancement in the workplace and skills-based hiring. Outside of work, Kristin is passionate about health and wellbeing, mentoring and sustainability. Kristin and her husband, Julian, have three children and live in Atlanta. 

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