Dwight James is Senior Vice President — Customer Engagement & Loyalty for Delta Air Lines, and CEO — Delta Vacations, responsible for the airline’s digital strategy, SkyMiles loyalty program, Delta Sky Clubs, and industry-leading partnerships with companies like American Express, Airbnb and Lyft.
Dwight previously held the title of S.V.P. – Pricing & Revenue Management for Delta, where he oversaw the development, planning and execution of revenue generation strategies, product strategy, commercial delivery, as well as commercial systems development and corporate revenue forecasting.
He's also served as S.V.P. – International Pricing & Revenue Management, overseeing the revenue performance for Delta’s international portfolio, which includes the trans-Atlantic, Latin and Pacific regions. Prior to that role, he held the title of S.V.P. – Trans-Atlantic, where he was based in Amsterdam for three years, overseeing Delta’s profit and loss statement for Europe, Middle East, Africa and India as part of joint ventures with Air France, KLM and Alitalia as well as Virgin Atlantic, where he currently serves on the Board of Directors. Dwight also serves on the Board of Directors of Virgin Red, a subsidiary of the Virgin Group, and Unifi, a conglomerate of airline servicing operators that includes the former Delta Global Services.
Dwight previously held positions as the lead Revenue Forecaster and Chief Economist for Delta. He began his career at Delta as Director – Corporate Strategy and Business Development.
Prior to Delta, Dwight was a Managing Partner with James-Lewis, a management consulting and principal investment firm. He also spent five years with The Home Depot in several roles, including Corporate Strategy, Finance-Mergers & Acquisitions and as a senior commercial executive within a Home Depot national subsidiary.
An active participant in the community, Dwight serves on the Advisory Board Council of Cool Girls, Inc., and previously served on the Board of Directors of Boys & Girls Club of Metro Atlanta. Dwight earned his B.A. in Business Administration from Morehouse College and MBA from Duke University – The Fuqua School of Business.