A customer guide to traveling with Delta

WHAT HAPPENS WHEN A FLIGHT GETS CANCELED?

When a flight must be canceled, Delta Reservations specialists coordinate with our Operations and Customer Center to get impacted customers on the next available flight.

If you no longer wish to fly, you may convert your ticket to an eCredit for future Delta travel.

If Delta cancels your flight or makes a schedule change of 120 minutes or more, you can request a refund to the original form of payment on delta.com or the Fly Delta app.

HOW ARE CANCELLATIONS AND DELAYS COMMUNICATED?

Delta teams strive to notify customers of itinerary changes as far in advance as possible. We’ll send updates directly to a mobile device or by email if this contact information is included during booking or added later via My Trips online. 

MANAGING YOUR TRIP: FLY DELTA APP AND DELTA.COM

When trips are interrupted and wait times on the phone are longer than usual, Delta’s digital tools offer the quickest options to make changes to your itinerary – either in the Fly Delta app, on delta.com or by using our messaging feature for further assistance.

The app provides the same tools and flexibility as a call to our Reservations center – allowing customers to make changes in real time without having to wait on hold.

Make sure to keep an eye out for any emails or text messages you receive from Delta with essential updates on your flight status, travel documents and what to know before you go to the airport. (This information is also available in My Trips.)

Turned off notifications by mistake? Find the notifications selection in your device's Settings app and ensure Fly Delta app notifications are turned on. Manage your device's sleep mode settings accordingly, too, to avoid notifications being silenced.

FLY DELTA APP: TODAY MODE

Boarding information, upgrade status, baggage location and key self-service shortcuts like same-day changes are available directly from the "Today" tab in the app. The tab is updated in real-time with the latest and most important information customers need to make sure you never miss a beat as travel variables like gate changes or boarding times evolve.

HOW WAIVERS WORK

A waiver allows customers to change their itinerary with no fare differences if they remain in the same cabin as originally booked. Delta most commonly issues waivers ahead of weather events that we know are likely to cause cancellations and delays – allowing customers to make sure they get where they need to go by flying earlier or later than initially anticipated.

Once posted to delta.com, customers with travel to, from or through a city listed will receive a notification of the waiver via email, Fly Delta app notifications, or SMS messaging. Customers will be guided from there through the process of making changes to their itinerary, should they choose to do so.

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Jun 29, 2022 10:30am