July 19-22, 2024 operation
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As CEO of Delta Air Lines, Ed Bastian leads 100,000 global professionals who are building the world’s premier international airline, powered by a people-driven, customer-focused culture and spirit of innovation.
Like many companies worldwide, Delta was impacted on Friday morning by an outside vendor technology issue, which prompted us to pause flying while our systems were offline.
The pause in our operation resulted in more than 3,500 Delta and Delta Connection flights cancelled through Saturday. Cancellations continue on Sunday as Delta’s teams work to recover our systems and restore our operation. Canceling a flight is always a last resort, and something we don't take lightly.
The technology issue occurred on the busiest travel weekend of the summer, with our booked loads exceeding 90%, limiting our reaccommodation capabilities. I want to apologize to every one of you who have been impacted by these events. Delta is in the business of connecting the world, and we understand how difficult it can be when your travels are disrupted.
Please know that Delta’s entire team of the best professionals in the business have been working around the clock to safely get you where you need to go, and restore the reliable, on-time experience you've come to expect when you fly with us.
Specifically, the issue impacted the Microsoft Windows operating system. Delta has a significant number of applications that use that system, and in particular one of our crew tracking-related tools was affected and unable to effectively process the unprecedented number of changes triggered by the system shutdown. Our teams have been working around the clock to recover and restore full functionality.
We have issued a travel waiver to enable you to make a change to your itinerary at no charge. I encourage you to take advantage of that flexibility if possible. In addition, for those whose flights have been impacted, we continue to offer meal vouchers, hotel accommodations and transportation where available. And as a gesture of apology, we’re also providing impacted customers with Delta SkyMiles and travel vouchers. We will continue to keep you informed via delta.com and the Fly Delta app for the latest information on your itinerary.
I want to thank Delta’s employees, who have been working tirelessly across our system to restore our best-in-class operation and take care of you during a very challenging situation.
Thank you for your patience as we work through these issues, restore our operation and return to the reliability you expect from Delta.
Delta continued its operational recovery Sunday following an outside vendor technology issue that prompted the airline and many others to pause flying for several hours on Friday.
Delta is communicating directly with significantly impacted customers via email Sunday offering an acknowledgement of the disruption, an apology and the issuance of SkyMiles Program miles or a travel voucher. Guidance for submitting eligible unexpected expenses due to the disruption for reimbursement was included in that email.
Across the operation, Delta teams in airports, on board flights, on phones and in messaging channels were working tirelessly to care for customers as the airline worked to put flight crews and aircraft back in position following the disruption.
We’re sorry for this inconvenience – canceling a flight is always our last resort and isn’t taken lightly. Delta takes seriously the trust placed in us to deliver the reliability and experiences customers have come to know and expect from us. That’s why we’re working to make it right for our customers, starting with these steps:
- Extending a travel waiver. Delta extended a travel waiver for all customers with travel booked from July 19-21. The waiver offers customers the ability to make a one-time change to their itinerary. The fare difference for customers will be waived when rebooked travel occurs on or before July 26, in the same cabin of service as originally booked. Customers are encouraged to manage changes to their travel via delta.com or the Fly Delta app.
Reaching out to customers about cancellations and re-booking options. Delta is notifying customers about delays and cancellations in their itinerary via the Fly Delta app and text message, and offering re-booking options that can be managed online.
While customers can monitor and manage their itineraries on Delta.com or on the Fly Delta app, these online tools have been inundated with traffic, causing intermittent performance challenges. Delta teams are working to stabilize those tools. Also note that our ability to respond to service messages on social media platforms such as X are limited.
- Issuing SkyMiles Program miles or a travel voucher in an amount based on the customer’s affected travels.
- Covering eligible expenses resulting from to this flight disruption, including providing:
- Meal vouchers, hotel accommodations where available and ground transportation are being provided to impacted customers.
- Reimbursement of eligible expenses. Customers who have incurred hotel, meal or ground transportation expenses while in transit during this operational disruption may submit eligible expenses for reimbursement.*
- Right to Request a Refund. Customers whose travel has been disrupted due to a canceled or significantly delayed flight may choose to cancel their travel and receive an eCredit for the unflown portion of the trip, or may instead request a refund at delta.com/refund.
*Delta does not reimburse prepaid expenses, including but not limited to hotel reservations at the customer’s destination, vacation experiences, lost wages, concerts or other tickets.
LATEST UPDATES | July 19-21, 2024 operation
- July 19-22, 2024 operation
Delta is continuing its operational recovery Saturday following an outside vendor technology issue that prompted the airline and many others to pause flying for several hours on Friday.
Across the operation, Delta teams in airports, on board flights, on the phones and in messaging are working tirelessly to care for customers as the airline works to put flight crews and aircraft back in position following the disruption.
As of 10 a.m. EDT, more than 600 Delta and Delta Connection flights were canceled Saturday — mostly in the morning and early afternoon. Additional cancelations are expected as some of Delta’s technology continues to recover from Friday morning’s vendor-caused issue.
Delta is notifying customers about delays and cancelations in their itinerary via the Fly Delta app and text message, and offering re-booking options that can be managed online. Customers are encouraged to check delta.com or the Fly Delta app for the latest information about their itinerary.
A travel waiver, which offers customers the ability to make a one-time change to their itinerary, is still in effect for those with travel booked on Saturday, July 20. The fare difference for customers will be waived when rebooked travel occurs on or before July 25, in the same cabin of service as originally booked. Customers are encouraged to manage changes to their travel via delta.com or the Fly Delta app.
We apologize to those customers who have had their travel plans disrupted as a result of this technology issue. Canceling a flight is always our last resort. That’s why Delta people are working around the clock to get customers where they need to be. Unexpected disruptions like these are difficult and do not reflect the operational reliability and experiences customers have come to know and expect from us.
We will continue to offer meal vouchers and hotel accommodations where available for customers whose flights are significantly delayed or canceled Saturday.
LATEST UPDATES | July 19-20, 2024 operation
- July 19-22, 2024 operation
More than 1,200 Delta mainline and Delta Connection flights have been canceled Friday due to a vendor technology issue impacting airlines and companies around the world.
Additional delays and cancellations are expected Friday and potentially through the weekend.
We’re sorry for this inconvenience – canceling a flight is always our last resort and isn’t taken lightly. Delta takes seriously the trust placed in us to deliver the reliability and experiences customers have come to know and expect from us. That’s why we’re working to make it right for our customers, starting with these steps:
Issuing a travel waiver: Delta extended its waiver for all customers who have booked flights departing Friday, July 19. It allows customers to manage their own travel changes via delta.com and the Fly Delta app. The fare difference for customers will be waived when rebooked travel occurs on or before July 25, in the same cabin of service as originally booked.
Reaching out to customers about cancellations and re-booking options: Delta is notifying customers about delays and cancellations in their itinerary via the Fly Delta app and text message, and offering re-booking options that can be managed online.
While customers can monitor and manage their itineraries on Delta.com or on the Fly Delta app, these online tools have been inundated with traffic, causing intermittent performance challenges. Delta teams are working to stabilize those tools. Also note that our ability to respond to service messages on social media platforms such as X are limited.
Covering meals and accommodations: Meal vouchers and hotel accommodations where available are being provided to impacted customers.
LATEST UPDATES | July 19, 2024 operation
- July 19-22, 2024 operation
Delta has resumed some flight departures after a vendor technology issue impacted several airlines and businesses around the world. That issue necessitated a pause in Delta’s global flight schedule this morning while it was addressed.
Additional delays and cancellations are expected Friday.
Delta has issued a travel waiver for all customers who have booked flights departing Friday, July 19. It allows customers to manage their own travel changes via delta.com and the Fly Delta app.
The fare difference for customers will be waived when rebooked travel occurs on or before July 24, in the same cabin of service as originally booked. If travel is rebooked after July 24, any difference in fare between the original ticket and the new ticket will be collected at the time of booking.
Customers can monitor and manage their itineraries on Delta.com or on the Fly Delta app.
LATEST UPDATES | July 19, 2024 operation
- July 19-22, 2024 operation
Delta has paused its global flight schedule this morning due to a vendor technology issue that is impacting several airlines and businesses around the world. We are working to resolve the issue as quickly as possible to resume operations.
Customers with flights scheduled for Friday should continue checking their flight status via the Fly Delta app and Delta.com.
We are also working to issue a travel waiver this morning that will allow customers scheduled to travel Friday, July 19, to manage changes to their itinerary via Delta.com or the Fly Delta app.
We apologize for the inconvenience as our teams continue work to resolve the issue.
LATEST UPDATES | July 19, 2024 operation
- July 19-22, 2024 operation
All Delta flights are paused as we work through a vendor technology issue.
Any customers whose flights are impacted will be notified by Delta via the Fly Delta app and text message. Customers should use the Fly Delta app for updates.
We apologize for the inconvenience as our teams work through this issue.
Reports indicated that other airlines may also be impacted.
LATEST UPDATES | July 19, 2024 operation
- July 19-22, 2024 operation