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Delta lands on Fast Company’s Most Innovative Companies list 

Delta climbed the ranks on Fast Company’s Most Innovative Companies list in the travel category, earning accolades for making fast, free Wi-Fi standard in the sky.
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Delta Air Lines has once again demonstrated its pioneering spirit and unwavering commitment to customers by earning a coveted spot on Fast Company’s list of the Most Innovative Companies for the fifth time in seven years. The annual recognition highlights organizations that are transforming industries and shaping society through innovation. 

Delta took the no. 2 spot in the travel category, climbing from its no. 8 spot last year – a testament to the dedication of Delta people who make the airline the most awarded in the industry. Delta was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.

The airline is carrying out an industry-leading commitment to bringing fast, free Wi-Fi presented by T-Mobile for all to its entire global fleet - connectivity at an unprecedented scale. Delta technicians and technology experts navigated the extremely complex in-flight connectivity challenges to seamlessly distribute satellite signals to customers on and as they move about the aircraft.

CONNECTIVITY AT AN UNPRECEDENTED SCALE 

Delta knows that connection is transformative. It drives understanding, creates a shared sense of purpose, enhances our wellbeing and takes everyone to new heights. It’s at the heart of what Delta does, and it’s why the airline has been proud to lead the industry forward with its connectivity innovations.    

Fast, free Wi-Fi presented by T-Mobile  

At CES 2023, Delta took the stage and announced that fast, free Wi-Fi presented by T-Mobile would soon be available to all customers who log in via Delta SkyMiles®, regardless of their wireless provider.   

This announcement marked a shift in aviation history: bringing fast, free and streaming-quality connectivity to the sky ensures customers can do more of what they want during travel on Delta, ushering in a new connected era of travel that fundamentally unlocks the experience on board.  

The scale at which Delta is bringing streaming-quality connectivity to customers remains unmatched in the industry. More than 650 aircraft are in service today with fast, free Wi-Fi, and Delta teams are hard at work bringing the experience to its entire global fleet – more than 1,400 aircraft spanning all mainline and regional jets.  

Delta Sync 

Delta never stops looking for ways to make each trip feel tailored to every customer. At CES 2023, Delta also unveiled Delta Sync: the airline’s vision for personalized experiences across the travel journey unlocked by SkyMiles membership. Built on the foundation of fast, free Wi-Fi, Delta Sync reaffirms the airline’s commitment to putting customers at the center of their travel and paves the way for more meaningful human connections across their journey.  

Delta’s new free Wi-Fi rollout is gaining momentum as Delta SkyMiles Members® on most domestic mainline routes can now enjoy fast, free Wi-Fi presented by T-Mobile and unlock curated experiences through Delta Sync exclusives.

Delta Sync currently encompasses two industry-leading entertainment products that have been rolling out as part of the Wi-Fi experience onboard: Delta Sync Wi-Fi on personal devices and Delta Sync seatback on the airline’s beloved seatback screens.  

When connecting to Delta Sync Wi-Fi on their personal devices, SkyMiles members get immediate access to exclusive content and offers from hand-picked brands like Paramount+, Walmart+ and others. And with Delta Sync seatback, members can log in to a seatback screen that is personalized to them with new smart TV features and live on-screen notifications about gate changes, bag tracking and more. This integration brings the at-home and in-flight experiences closer together helps ensure customers are always in-sync with their trip.  

Delta people power innovation:
Meet Will Barrios,
Cabin Maintenance
Control Technician

Will Barrios is one of the thousands of proud Delta TechOps employees who keep Delta’s aircraft safe, reliable and comfortable for customers. Will works in the IFEC Maintenance Control Center, where he is responsible for coordinating repair work for Delta’s Wi-Fi systems and in-flight entertainment seatback screens to ensure a brand-ready aircraft cabin experience for Delta passengers.

“Whenever an airplane arrives at the gate, we take pride in ensuring the Wi-Fi capabilities and seatback IFE screens remain in optimal shape for the next customers so that they, too, can have the same innovative experience with fast, free Wi-Fi and entertainment when they step foot onto our aircraft.”

AMERICA’S MOST AWARDED AIRLINE 

Delta is consistently recognized for excellence spanning passenger experience, customer service, operational performance, workplace culture and beyond. The airline continues to add to its trophy case, with other recent award recognitions that include:   

  • Ascending to No. 11 on this year’s list of Fortune’s Worlds Most Admired Companies, ranking higher than any other airline on the Top 50 list. Delta also was ranked no. 1 among the list of Most Admired Airlines. 

  • Being named to the 2024 Forbes Customer Experience All-Stars list. The coveted list recognizes the top brands that consumers ranked highest with respect to the company’s products, services and treatment of customers.  

  • Being honored with the African American Film Critics Association’s Film Advocate Award in recognition of its commitment to diversity in entertainment offered onboard Delta flights and embracing emerging filmmakers with its programming.    

  • Being rated No. 1 by travel pros in the annual Business Travel News Airline Survey for the thirteenth year in a row.  

LEARN MORE: Awards & Recognition  

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