Article
Category
Body
New feature is part of the Fly Delta app transformation into a digital concierge Launch comes on heels of the global airline’s vision for the future of travel outlined at CES 2020 Delta customers are now being notified when their seat is boarding – not just their flight – thanks ...
Jan. 16, 2020, 11 a.m.
Article
Body
Delta is helping you make the most of your time with those who matter most this holiday season. The world’s most reliable airline is offering these nine tips to help all customers navigate this busy travel season like a pro: Navigate check-in and the airport with ease with the Fly ...
Dec. 8, 2019, 1 a.m.
Article
Category
Body
Delta on Monday released the latest version of its Fly Delta app, with a new look and added features that help simplify the travel experience. Introducing branded colors, for a consistent experience from booking to boarding Building off Delta’s multi-year work to bring consistency, simplicity and clarity across the travel ...
Oct. 22, 2019, 2 a.m.
Article
Body
SkyWatch Daily Outlook, a customer-friendly version of Delta's internal operational outlook will be published each morning to delta.com and the Fly Delta app. SkyWatch provides behind-the-scenes information brought directly from Delta's experts at its Operations & Customer Center (OCC), providing customers added transparency into potential impacts as it relates to ...
Aug. 13, 2019, 12 a.m.
Article
Body
Delta is making another industry-leading move to connect with customers in their channel of choice by becoming the first airline to use the Messages app via Apple Business Chat. The option to message from an iOS device allows customers to connect with a live Delta representative to receive in-the-moment assistance ...
June 28, 2019, 10 a.m.
Article
Category
Body
SkyMiles Members can now use the Fly Delta app to​​​ purchase a seat upgrade using miles instead of cash. The new app functionality comes on the heels of overwhelmingly positive customer feedback to Delta launching the post-purchase upgrade payment option on Delta.com in December. Since launching on Delta.com, more than ...
Article
Category
Body
2018 has been a year of firsts for the airline industry thanks to Delta leading the way with innovative investments and experiences that are transforming travel into a part of the journey customers can look forward to. From adding biometric options that ease airport processes, to reimagining how in-flight entertainment ...
Article
Body
With tickets booked and bags packed, it’s time to tell your friends and family all about your travel adventure - but why type it out when you can show them? With the new Fly Delta app update for iOS released Nov. 28, customers will automatically receive Fly Delta stickers for ...
Video
Category/Subcategory
Body
If apps are only as good as they are useful, it should come as no surprise that the Fly Delta app has a 4.8 iOS ranking. Any number of features set the global airline’s digital customer tool apart, but these five differentiators make it a must-have for customers who want ...
Article
Body
Travel + Leisure magazine spotlighted Delta as the best U.S. airline to care for customers' baggage and ensure it reaches its destination safely and on time. In an analysis of six years of data from the DOT's Mishandled Baggage Report by Luggagehero, a company specializing in affordable luggage storage sites ...
Article
Body
Delayed bags are a rare occurrence for ­­­­Delta customers thanks to award-winning programs like RFID bag tags. That hasn’t stopped the global carrier from investing in innovative ways to more quickly and conveniently reunite owners with bags that don’t quite make their intended trip. “At best, any delayed bag is ...
Article
Body
Seasoned road warriors and once-a-year-flight-home-to-grandma's-house travelers, alike, can take a little stress out of their holiday journey this season by downloading the Fly Delta app. From real-time bag tracking and auto check-in, to step-by-step wayfinding and the ability to toggle between multiple flight itineraries in Today mode, Delta has put ...
Article
Body
Delta Air Lines has added automatic check-in to the Fly Delta app to streamline the check-in experience for customers and take the guesswork out of accessing a boarding pass. The new functionality, available on the latest version of the app, automatically checks in eligible customers 24 hours prior to their ...
Article
Category
Body
When severe weather or other events disrupt operations, Delta may issue a travel waiver to give customers the chance to take alternate flights without paying a change fee. And to make it easier for customers to know when a waiver is available, Delta has rolled out a new process to ...