article  |  Customer Experience
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E.V.P and Chief Customer Experience Officer Allison Ausband sent an email to customers on Wednesday morning about the ways Delta is offering support and giving customers more control amid challenges caused by winter weather and the omicron variant.
Jan. 5, 2022, 9 a.m.
article  |  Travel Well
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With Delta expecting to welcome up to 5.6 million customers over the Thanksgiving travel period, Chief Health Officer Dr. Henry Ting shares guidance on how customers can prepare for holiday travel and gatherings.
Nov. 17, 2021, noon
article  |  Fly Delta App
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Recent improvements include an all-new Today mode experience, improvements to self-service features and new ways to quickly print bag tags.
Nov. 5, 2021, 10 a.m.
article  |  Customer Experience
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Delta is simplifying COVID-19 vaccine and other related entry requirements during booking, check-in and beyond with new experiences on delta.com.
Nov. 3, 2021, 9:30 a.m.
article  |  Customer Experience
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Travel like a pro with these six tips as the summer travel season officially kicks off.
June 25, 2021, noon
article  |  Waivers
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Delta has canceled approximately two dozen flights and added to the previously issued travel waiver as Hurricane Sally made landfall on Wednesday
Sept. 16, 2020, 7:15 p.m.
article  |  Travel Well
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Airline adds policy to expand commitment to safe travel beginning July 29
July 29, 2020, 11:30 a.m.
article  |  Fly Delta App
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New feature is part of the Fly Delta app transformation into a digital concierge Launch comes on heels of the global airline’s vision for the future of travel outlined at CES 2020 Delta customers are now being notified when their seat is boarding – not just their flight – thanks ...
Jan. 16, 2020, 11:30 a.m.
article  |  Customer Experience
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Delta is helping you make the most of your time with those who matter most this holiday season. The world’s most reliable airline is offering these nine tips to help all customers navigate this busy travel season like a pro: Navigate check-in and the airport with ease with the Fly ...
Dec. 8, 2019, 1:39 a.m.
article  |  Fly Delta App
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Delta on Monday released the latest version of its Fly Delta app, with a new look and added features that help simplify the travel experience. Introducing branded colors, for a consistent experience from booking to boarding Building off Delta’s multi-year work to bring consistency, simplicity and clarity across the travel ...
Oct. 22, 2019, 2:59 a.m.
article  |  Customer Experience
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SkyWatch Daily Outlook, a customer-friendly version of Delta's internal operational outlook will be published each morning to delta.com and the Fly Delta app. SkyWatch provides behind-the-scenes information brought directly from Delta's experts at its Operations & Customer Center (OCC), providing customers added transparency into potential impacts as it relates to ...
Aug. 13, 2019, 12:48 a.m.
article  |  Customer Experience
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Editor’s note (July 22, 2021): Delta’s Reservations and Customer Care team is committed to serving our customers as many eagerly reclaim their lives through travel. As Delta continues to innovate and improve our processes to reduce Reservations call wait times, customers needing assistance today can take advantage of the following ...
June 28, 2019, 10:59 a.m.
article  |  Fly Delta App
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SkyMiles Members can now use the Fly Delta app to​​​ purchase a seat upgrade using miles instead of cash. The new app functionality comes on the heels of overwhelmingly positive customer feedback to Delta launching the post-purchase upgrade payment option on Delta.com in December. Since launching on Delta.com, more than ...
June 2, 2020, 8:21 p.m.
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2018 has been a year of firsts for the airline industry thanks to Delta leading the way with innovative investments and experiences that are transforming travel into a part of the journey customers can look forward to. From adding biometric options that ease airport processes, to reimagining how in-flight entertainment ...
Dec. 27, 2018, 10:30 a.m.
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With tickets booked and bags packed, it’s time to tell your friends and family all about your travel adventure - but why type it out when you can show them? With the new Fly Delta app update for iOS released Nov. 28, customers will automatically receive Fly Delta stickers for ...
Nov. 30, 2018, 6 p.m.