Article
Body
It might seem counterintuitive for an airline to be interested in cars – especially driverless ones. But a new partnership with Georgia Tech and Curiosity Lab at Peachtree Corners could help Delta identify ways autonomous vehicles can benefit customers and employees. Delta will contribute seed funding for the research project ...
Oct. 22, 2019, 2 a.m.
Article
Category
Body
Customers traveling direct to an international destination can now choose to use facial recognition technology to board at ATL E, MSP and SLC. Launch of biometric boarding is first-of-its-kind experience for MSP and SLC. 72 percent of customers prefer facial recognition to standard boarding at ATL F, the first curb-to-gate ...
Dec. 8, 2019, 1 a.m.
Article
Body
Delta CEO Ed Bastian shared with the tech community Tuesday how digital is transforming the future of air travel during a conversation with Recode's Kara Swisher and Jason Del Rey at the annual, invite-only Code Conference in Scottsdale, Ariz. Watch the full conversation from the global gathering of the top ...
Article
Category
Body
Alongside tech giants like Facebook, Salesforce and Adobe, Delta Air Lines was named a top company to work for as a software engineer by employment review website, Glassdoor. Delta is the only airline and travel company listed. Glassdoor cited the company's Best Places to Work rating – 4.4 out of ...
Article
Body
A year after the highly successful launch of Delta's proprietary handheld Nomad device to help gate agents and red coats deliver faster, more personalized solutions for customers from the palm of their hands, the airline is deploying 1,000 more devices to nearly 40 domestic and international locations. The 2019 expansion ...
Article
Body
Delta’s new flagship aircraft – the stunning Airbus A350 – isn’t the only innovative benefit of flying out of Detroit Metropolitan Airport (DTW). Starting this month, Delta and U.S. Customs and Border Protection (CBP) are launching DTW’s first biometric boarding test, building on key learnings from several years of pilot ...
Article
Category
Body
Delta and partners Air France, KLM and Virgin Atlantic will operate special schedules from Paris, Amsterdam and London to Las Vegas for next year's Consumer Electronics Show. It will be the second consecutive year the airlines have offered nonstop links from France and Amsterdam, plus additional frequencies from London, to ...
Article
Category
Body
Delta customers departing Hartsfield-Jackson Atlanta airport and New York-JFK for international destinations this summer will be part of a test that captures customers’ biometrics upon exit of the United States at the same time they self-scan their boarding pass. Delta is the first airline Customs and Border Protection has partnered ...
Video
Body
Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the ...
Article
Body
Delta’s next customer experience solution? It just might be a digital to-do list that prompts customers or employees with actions they should take when something doesn’t go as planned. The creators? Four Delta IT employees who met for the first time at the airline’s Innovative Flight Experience (IFX) employee problem-solving ...
Article
Category
Body
It’s 8:03 a.m. You dozed off and missed the in-flight beverage service – you had been looking forward to grabbing a Starbucks onboard. You’re on approach to CVG, an airport you’ve only been to a few times, and wonder, “What are the chances there’s a Starbucks on the way to ...
June 2, 2020, 8 p.m.
Article
Body
Deborah Wheeler will join Delta Feb. 6, as Chief Information Security Officer. In this role Wheeler will lead Delta’s efforts to secure and protect information that is important to Delta and personal to our customers, while continuing to ensure the overall cyber resiliency of the airline. She will be a ...
Article
Category
Body
With the airline’s sights set on hiring the best in the industry, Delta, in partnership with digital interviewing company HireVue, is breaking down barriers in the traditional job seeking process by connecting with talented IT professionals via video introduction. Today, Delta will connect with candidates – both globally and digitally ...
Article
Body
Flight operations have returned to normal following Monday’s outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceled—some due to bad weather in the Midwest—and no additional cancellations are anticipated. “The airline is back on its feet, moving past this week’s disruption and ...
Article
Body
9 a.m. ET Thursday: Delta operations continue to improve this morning. About 25 flights have been cancelled, some due to the recovery, others due to bad weather. Challenging weather conditions forecast for later in the day in the U.S. could provide further challenges and Delta resets its flight schedule from ...