Articles

An airport with different check ins, including Delta's Digital ID.
Media Kit

Delta Digital ID

Overview Delta Digital ID lets customers check bags and move through security without showing a paper boarding pass or physical government ID, offering a more efficient, hands-free way to navigate the airport. Eligibility To be eligible for Delta Digital ID, a customer must:  Be a TSA PreCheck® member   Have passport…
Dec. 12, 2023, 12:30 p.m.
article  |  Customer Experience
Delta expands Digital ID program to LAX, LGA and JFK for touchless airport experience
Digital ID, Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.
Dec. 12, 2023, 12:30 p.m.
A Delta customer uses the Fly Delta app to view their flight.
article  |  Customer Experience
Five steps to effortless summer travel using the Fly Delta app
From effortless check-in and flight notifications to a refreshed view of your SkyMiles account and Spanish-language functionality, Fly Delta app puts even more at your fingertips this summer. Read on for select tips to manage your next journey on Delta using the app.
May 16, 2023, 4:30 p.m.
Rahul Samant, E.V.P. and Chief Information Officer
article  |  Awards & Recognition
Rahul Samant featured among industry standouts in new Forbes 'CIO Next' list
The recognition shines a spotlight on Information Technology's efforts to orchestrate a multi-phased cloud migration, empower our front-line employees with new and improved ways to serve Delta customers, and put IT at the core of running the industry's best operation.
March 30, 2023, 5 p.m.
Customer at DTW looking at the new PARALLEL REALITY experience screen
article  |  Customer Experience
PARALLEL REALITY™ unlocks simpler, personalized airport experience for Detroit customers
Customers departing from Detroit Metropolitan Airport can now access PARALLEL REALITY™ technology, a must-be-seen-to-be-believed experience that demonstrates Delta’s spirit of innovation and commitment to customers.
June 29, 2022, 10:15 a.m.
A woman uses facial recognition technology to check in.
video  |  Customer Experience
Delta reveals first-ever dedicated TSA PreCheck® lobby, bag drop
New facial recognition-enabled experience in Atlanta provides hands- and device-free convenience for travelers from curb to gate.
Oct. 26, 2021, 3 p.m.