Technology

Delta Concierge, an AI-powered assistant in the app designed to deliver real time, personalized support to SkyMiles Members, is now rolling out to select customers in beta form. It will launch with limited functionality and evolve over time as Delta teams listen to and learn from customer feedback. 

Delta is delivering a seamless travel experience — on the ground and in the air—through industry-leading government partnerships and cutting-edge technology. 

Delta’s appearance at the tech event commemorated a century of groundbreaking aviation milestones and the airline’s commitment to innovation, all powered by people.

Customers traveling on Delta can look forward to a new, more accessible flight map designed with those with low-vision disabilities at the forefront, ensuring even more travelers can enjoy the flight map effortlessly and independently.

SLC customers will soon have access to a hands-free airport experience with the expansion of Delta Digital ID, which gives customers access to the TSA PreCheck® Touchless ID lane. Expansion to D.C.’s Ronald Reagan Airport (DCA) will follow shortly in November.

The keynote at CES® 2025 on Jan. 7, 2025, will honor Delta’s legacy of innovation over the past century, while looking at the airline’s vision for using technology to enrich human experiences today, tomorrow and for the next 100 years. 

Sky Hopper, a new retro-style game for Delta SkyMiles Members, is now available exclusively through Delta Sync Wi-Fi. Gamers can log in, collect sweepstakes entries, and play their way to a chance of winning a $400 Delta Gift Card every month. 

TSA PreCheck® Touchless ID Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.

Customers departing from Detroit Metropolitan Airport can now access PARALLEL REALITY™ technology, a must-be-seen-to-be-believed experience that demonstrates Delta’s spirit of innovation and commitment to customers.