Leader Bio
Ranjan Goswami (he/him/his) is Senior Vice President – Customer Experience Design. In this position, he leads Delta’s customer insights and product strategy efforts, working cross-functionally between the operating and commercial teams to ensure Delta’s delivery of a consistent and continuously improving industry-leading customer experience. By holistically overseeing Delta’s end-to-end physical...
March 1, 2024, 10:30 a.m.
article  |  Airports
Beginning Oct. 12, Delta customers traveling through Chicago O’Hare International Airport (ORD) will be welcomed at the airline’s new home in Terminal 5. The spacious terminal comes equipped with modernized digital tools to expedite the check-in process and boasts a dazzling new 22,000-plus-square-foot Delta Sky Club—more premium space for customers ...
Oct. 11, 2022, 2 p.m.