CES  |  Customer Experience
Delta unveiled plans to offer free Wi-Fi for all in partnership with T-Mobile and introduced Delta Sync, the foundation of personalized travel, with an ecosystem of experiences that put customer needs and preferences at the center of the journey.
Jan. 6, 2023, 11 p.m.
Leader Bio
Ranjan Goswami (he/him/his) is Senior Vice President – Customer Experience Design. In this position, he leads Delta’s customer data and product strategy efforts, working cross-functionally between the operating and commercial teams to ensure Delta’s delivery of a consistent – and improving – world-class customer experience. By holistically overseeing Delta’s end-to-end...
Nov. 11, 2020, 4:03 a.m.