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It was the bottom of the sixth inning, and the outcome turned bleak for Babe Ruth League baseball team, the Norwalk Connecticut All-Stars, before Delta employees from Airport Customer Service and the Operations and Customer Center stepped in to save the day. The All-Stars were traveling over the summer from ...
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Saying this summer was a busy one would be a significant understatement. No matter how you slice the data — number of customers carried, flights flown, destinations served, irregular operation days handled — there were records made and broken during the all-important period between Memorial Day and Labor Day. Between ...
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Wilmarie Ramos Cotto, Global Ticket Support Specialist, took the world behind-the-scenes at Delta's Customer Engagement Center in Tampa. Not only that, she allowed Delta's Instagram followers to ask her questions in real-time using the platform's new questions sticker for Instagram Stories, which were then answered publicly in a subsequent post ...
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When Delta people heard during their morning commute that Atlanta radio personality Kristin Klingshirn would be flying that afternoon with a special request, they resolved to make a difficult day a memorable experience. The co-host of The Bert Show, a syndicated radio program, was traveling from Atlanta to Ohio last ...
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Paul Stender, a Delta Platinum Medallion Member and businessman from Milwaukee, is no stranger to long travel days. With an engagement ring for the love of his life, Lauren, protected in his carry-on bag, Paul set out on a five-flight trip to pop the question — and got a little ...
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Sahubdin Fazal (Shabby), a Ground Maintenance Technician, took the world behind-the-scenes at Delta's Ground Service Equipment facility in Atlanta. Not only that, he allowed Delta's Instagram followers to ask him questions in real-time using the platform's new questions sticker for Instagram Stories, which were then answered publicly in a subsequent ...
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Crew members of Delta Flight 513 received a special thank you from Rep. John Lewis, who awarded them with Congressional Certificates of Appreciation on Wednesday. Lewis was traveling from Detroit to Atlanta on Saturday when he became ill mid-flight, and the flight’s crew and fellow customers quickly jumped into action ...
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When the pilot announced we were beginning our descent, I lifted the window visor to get my first look at Georgia. The green trees were a contrast with Phoenix’s desert scenery I was accustomed to, and the flight tracker on the back of the seat made it clear: I was ...
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It was 5:45 a.m. in Atlanta and Operations Service Manager Cortez Brown spoke with the enthusiasm of a morning person. He told Airport Customer Service agents this day, Friday, July 20, would be the busiest of the year for Delta – and for them. “This morning we’ve got 26,000. Very ...
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Delta is scheduled to operate 6,091 flights today, the most of the year, as summer travel continues to be in high demand. And Delta’s more than 80,000 employees across the world are rising to the challenge, providing their customary warm customer service and best-in-industry operational performance today – as they ...