Articles

article  |  SkyMiles
Body
Delta’s SXSW® debut featured exclusive experiences for SkyMiles® members and speaking engagements from seven Delta leaders. Read more on how Delta is leading the future of connection and rooting itself in the Austin community.
March 15, 2024, 10:30 a.m.
perspective  |  People with Disabilities
April is World Autism Month. E.V.P. and Chief Customer Experience Officer Allison Ausband sat down for an intimate conversation with a customer and childhood friend to discuss traveling with autism, share advice for parents traveling with autistic children, and show how Delta is committed to making travel accessible for everyone.
April 27, 2023, 10:15 p.m.
perspective  |  Customer Experience
E.V.P. and Chief Customer Experience Officer Allison Ausband talks about the ways Delta is using digital innovation and infrastructure upgrades to make the airport journey as seamless, hands-free and “walking speed” for customers as possible.
Aug. 31, 2022, 9:30 a.m.
perspective  |  Customer Experience
On the heels of the opening of Delta’s new Terminal C at New York’s LaGuardia Airport, E.V.P. and Chief Customer Experience Officer Allison Ausband shares what it’s been like watching Delta and LaGuardia transform together over the past nearly 40 years – and what this latest reinvention means for our customers.
July 6, 2022, 9 a.m.
Leader Bio
Allison oversees the end-to-end customer experience that includes the Innovation and Customer Experience teams and the 56,000 Delta team members who deliver those experiences.
Nov. 11, 2020, 5:05 a.m.