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Customer at DTW looking at the new PARALLEL REALITY experience screen

PARALLEL REALITY™ unlocks simpler, personalized airport experience for Detroit customers

Customers departing from Detroit Metropolitan Airport can now access PARALLEL REALITY™ technology, a must-be-seen-to-be-believed experience that demonstrates Delta’s spirit of innovation and commitment to customers.

Customer Experience, Airport experience, Technology, Detroit Metropolitan Wayne County Airport (DTW), PARALLEL REALITY™
Once checked in, guests will ascend the monumental staircase or escalators, passing beneath dazzling ceiling fixtures modeled after ocean waves before arriving at the custom wood-screened area that marks the Club’s entrance.

Delta’s new Terminal 3 at LAX, featuring show-stopping Delta Sky Club, now open

On April 20, the first phase of the new Delta Sky Way at LAX officially opened to customers, along with the terminal’s new, premier Delta Sky Club. The joint $2.3 billion investment in partnership with Los Angeles World Airports is slated for completion next year.

Los Angeles International Airport (LAX), Delta Sky Clubs, Airports, Airport experience, Elevating the customer experience

‘Your loyalty has never been more important’: Delta is only airline to extend Medallion Status, key SkyMiles benefits into 2023

As more people reclaim the joy of travel, Delta is leading the way in extending Medallion and SkyMiles benefits.

SkyMiles, Medallion, American Express, Basic Economy, Customer Experience
TSA Facial Recognition

Delta launches first domestic digital identity test in U.S., providing touchless curb-to-gate experience

Delta customers in Detroit can use their passport number and TSA PreCheck® or Global Entry membership as a digital ID.

TSA, Detroit Metropolitan Wayne County Airport (DTW), Innovation, Reshaping the Future of Travel