E.V.P. and Chief Customer Experience Officer Allison Ausband talks about the ways Delta is using digital innovation and infrastructure upgrades to make the airport journey as seamless, hands-free and “walking speed” for customers as possible.
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Customers departing from Detroit Metropolitan Airport can now access PARALLEL REALITY™ technology, a must-be-seen-to-be-believed experience that demonstrates Delta’s spirit of innovation and commitment to customers.
June 29, 2022, 10:15 a.m.
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| Customer Experience
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Originally previewed at CES, this mind-blowing technology allows multiple customers to each see personalized flight information tailored to their unique trip on a single, shared digital screen, simplifying their journey through the airport.
June 8, 2022, 1:30 p.m.
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Due to forecasted weather in the Southeast and Northeast regions of the U.S., Delta has issued a travel waiver for those who may be impacted – effective on May 26-28, 2022.
May 25, 2022, 1:30 p.m.
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Over the past few years, the Cargo team in Detroit (DTW) has seen more women than ever working in Cargo. And with nearly half of DTW Cargo Operation consisting of women, the team is excited to see the growing interest.
March 31, 2022, 4:30 p.m.
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Beginning Nov. 19, Delta will be the only airline to offer daily nonstop flights from Atlanta to Maui as well as from Detroit to Honolulu. On Dec. 17, the airline will also begin daily nonstop service from New York-JFK to Honolulu.
Feb. 18, 2022, 11 a.m.
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Integrated digital health credential platform Delta FlyReady will enable customer upload of required COVID-19 test/vaccine documents.
Oct. 15, 2021, 3:30 p.m.
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| Customer Experience
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Delta customers in Detroit can use their passport number and TSA PreCheck® or Global Entry membership as a digital ID.
Jan. 29, 2021, 12:15 p.m.
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Delta will debut year-round service linking Silicon Valley and the Motor City on Nov. 15. This route will provide the only nonstop service between Detroit Wayne County Metropolitan Airport and Norman Y. Mineta San Jose International Airport. "This new nonstop Delta service connects the largest unserved markets from both Detroit ...
July 30, 2018, 10 a.m.
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Delta Air Lines and its partner Aeromexico, Mexico's global airline, will launch new nonstop service between Detroit and Leon, Mexico, beginning April 30. The state of Guanajuato, where Leon is situated, is known for its significant industrial activity, with strong automotive, leather and footwear, agroindustry, tourism, and pharmaceutical sectors, among ...
Feb. 21, 2018, 2:30 p.m.
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DETROIT - The Airbus A350 is now a reality for Delta Air Lines customers and employees. Years of hard work and planning across virtually every workgroup at Delta culminated Monday afternoon as Flight 275 pushed back from Gate A40 shortly after 1:40 p.m. The inaugural flight of Delta's new international ...
Oct. 30, 2017, 3:45 p.m.
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| Customer Experience
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Delta Air Lines (NYSE: DAL) will expand its successful customer Porsche service to New York's LaGuardia Airport, Seattle-Tacoma International Airport and Detroit Metropolitan Airport this month. Through its pioneering partnership between a U.S. airline and automotive manufacturer, Delta and Porsche have transferred more than 35,000 high-value customers in Atlanta, Los ...
Nov. 3, 2014, 11:31 a.m.