E.V.P. and Chief Customer Experience Officer Allison Ausband talks about the ways Delta is using digital innovation and infrastructure upgrades to make the airport journey as seamless, hands-free and “walking speed” for customers as possible.
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| Customer Experience
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Customers departing from Detroit Metropolitan Airport can now access PARALLEL REALITY™ technology, a must-be-seen-to-be-believed experience that demonstrates Delta’s spirit of innovation and commitment to customers.
June 29, 2022, 10:15 a.m.
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| Customer Experience
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Originally previewed at CES, this mind-blowing technology allows multiple customers to each see personalized flight information tailored to their unique trip on a single, shared digital screen, simplifying their journey through the airport.
June 8, 2022, 1:30 p.m.
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| Operations
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Due to forecasted weather in the Southeast and Northeast regions of the U.S., Delta has issued a travel waiver for those who may be impacted – effective on May 26-28, 2022.
May 25, 2022, 1:30 p.m.
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| Business
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Over the past few years, the Cargo team in Detroit (DTW) has seen more women than ever working in Cargo. And with nearly half of DTW Cargo Operation consisting of women, the team is excited to see the growing interest.
March 31, 2022, 4:30 p.m.
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| Routes
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Beginning Nov. 19, Delta will be the only airline to offer daily nonstop flights from Atlanta to Maui as well as from Detroit to Honolulu. On Dec. 17, the airline will also begin daily nonstop service from New York-JFK to Honolulu.
Feb. 18, 2022, 11 a.m.
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| Customer Experience
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Delta customers in Detroit can use their passport number and TSA PreCheck® or Global Entry membership as a digital ID.
Jan. 29, 2021, 12:15 p.m.