Customer Experience
Articles
Most comprehensive app update since 2019 brings new features, functionality and shopping experiences into beloved travel concierge just in time for summer travel season. Beginning in May, download via App Store and Google Play to experience always-available boarding pass, refreshed navigation experience, Explore home screen, all-new Help Center and more.
The new limited-edition Card design is available for new and existing Delta SkyMiles Reserve and Delta SkyMiles Reserve Business American Express Card Members from April 25 to June 5, while supplies last.
The expansion’s design takes inspiration from Miami’s bright colors and sunny beaches. A new mosaic pays homage to the city’s classic Art Deco architecture, while the overall color palette reflects the nearby turquoise waters, blue sky, and white and gold accents seen in south Florida designs.
This year’s solar eclipse had all eyes to the sky, with two special Delta flights offering a unique view of this rare moment. It also offered one couple the memory of a lifetime.
Delta’s SXSW® debut featured exclusive experiences for SkyMiles® members and speaking engagements from seven Delta leaders. Read more on how Delta is leading the future of connection and rooting itself in the Austin community.
Delta’s industry-leading in-flight entertainment showcases an impressive lineup of Oscar®-nominated films and award-winning content. In collaboration with partners such as the Academy, Paramount+ and the African American Film Critics Association, Delta delivers premium content and celebrates diversity in film across the most seatback screens of any domestic airline.
Ahead of his appearance as a keynote speaker at APEX TECH in Los Angeles, Ekrem Dimbiloglu, Delta's Managing Director of Customer Experience, Delta Studio & Wi-Fi, talks to APEX Insights about the carrier’s groundbreaking reinvention of its in-flight entertainment and connectivity offering – from the team behind the product to features and more.
More SkyMiles members than ever are enjoying immediate perks for their loyalty as Delta Air Lines seamlessly integrates SkyMiles membership, the Fly Delta app and Delta Sync products to create the ultimate personalized experience in the sky. With Delta Sync seatback expanding to additional aircraft and fast, free Wi-Fi installations continuing on international and domestic routes this year and into early 2025, the airline is setting a new standard for membership benefits.
Virgin Voyages, alongside Delta Air Lines, stuns more than 190 travelers with a free cruise to celebrate all-new itineraries and the brand’s growing presence in San Juan.
From expedited access at some of the festival’s most popular events to an exquisite members’ lounge in the center of the action, Delta is rolling out the red carpet for SkyMiles Members as the official airline partner of SXSW this year.
In an email to SkyMiles members Wednesday, Oct. 18, CEO Ed Bastian shared several updates to the Delta's SkyMiles Program changes that were announced in September.
Delta Air Lines and Los Angeles World Airports have unveiled the final major phase of the years-long, $2.3 billion Delta Sky Way at LAX project.
Delta flight attendants are not only experts in providing elevated service to our customers but are also safety professionals who are trained and equipped with the tools to respond during in-flight medical events.
CEO Ed Bastian sent the following email to SkyMiles members on Wednesday, May 17.
E.V.P. and Chief Customer Experience Officer Allison Ausband talks about the ways Delta is using digital innovation and infrastructure upgrades to make the airport journey as seamless, hands-free and “walking speed” for customers as possible.
On the heels of the opening of Delta’s new Terminal C at New York’s LaGuardia Airport, E.V.P. and Chief Customer Experience Officer Allison Ausband shares what it’s been like watching Delta and LaGuardia transform together over the past nearly 40 years – and what this latest reinvention means for our customers.
CEO Ed Bastian sent the following email to SkyMiles members on Thursday, June 30.
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